Medical Assistant Team Lead - Bilingual: Chinese

True Care Home Care; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation and holidays

Professional development opportunities

Mission-driven healthcare space

Job summary

POD Health is seeking a Lead Medical Assistant to supervise a team of Medical Assistants onsite in Brooklyn, NY. The role supports CCM, PRM, BHI and other POD programs, overseeing documentation, workflows and patient care coordination.

Ideal candidates have a Medical Assistant background, strong leadership and EMR experience, and a patient-centered approach to deliver high-quality care in a fast-paced clinic setting.

Qualifications

• High School Diploma or GED required; Medical Assistant program preferred.
• Strong communication, organization and time management skills.
• Experience using EMR and maintaining accurate clinical documentation.
• Leadership or supervisory experience in healthcare is a plus.

Responsibilities

• Lead a team of Medical Assistants in collaboration with Clinical and Operational management.
• Oversee CCM, PRM, BHI and POD programs and related MA activities.
• Monitor MA documentation, workflow and performance metrics.
• Assist with patient vital signs, triage, referrals and care planning.
• Respond to urgent care needs and perform admin tasks as needed.
• Screen patients and coordinate with clinical lines for referrals.
• Ensure timely completion of clinical requests and documentation audits.
• Maintain comprehensive medical records of patient interactions.

Skills

Communication skills

Team collaboration

Time management

EMR proficiency

Clinical documentation

Patient-centered care

State compliance

Leadership experience

Healthcare operations

Education

High School Diploma or GED

Medical Assistant program

Tools

EMR systems

Job description

About Us

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are. Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations. At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Sign-On Bonus

$250 Sign-On Bonus!

Work Schedule

Monday-Friday 9:00 AM - 5:00 PM

Location

Onsite | Brooklyn, NY 11218

Key Responsibilities

• Collaborate with Clinical and Operational management to lead team of Medical Assistants.
• Assist with patient and medical assistant team oversight of Chronic Care Management (CCM), Physical and Rehabilitation Medicine (PRM), Behavioral Health Integration (BHI), and other POD programs.
• Assist with oversight of Medical Assistant documentation, workflow and metrics.
• Monitor and review patient vital signs, alerts and other concerns.
• Answer phones, respond to inquiries and triage calls appropriately.
• Assist in the development and implementation of individualized care plans.
• Respond to urgent care needs when necessary.
• Assist with administrative tasks.
• Screen patients and make referrals accordingly to other clinical lines.
• Timely completion of clinical requests and follow ups.
• Documentation audit reviews.
• Maintain comprehensive medical records of all patient interactions.
• Perform other related duties as needed.

Qualifications

• Fluency in Chinese is required.
• High School Diploma or equivalent GED; completion of a Medical Assistant program or equivalent clinical training is strongly preferred.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Experience utilizing EMR systems and maintaining accurate clinical documentation.
• Compassionate, patient-focused, and committed to providing high-quality care.
• Knowledge of complying with all state requirements and facility policies and procedures.
• Extensive experience working in a clinic, hospital, or multi-specialty medical practice setting is preferred.
• Previous leadership, supervisory, or team lead experience in a healthcare environment is strongly preferred.
• Demonstrated ability to support clinical operations, coordinate workflows, and assist in guiding team members within a fast-paced medical environment.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays.
• Professional development opportunities.
• Mission-driven work in an innovative healthcare space.