Medical Assistant Supervisor: Clinic Operations Lead

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Retirement plan

Job summary

Colorado Coalition for the Homeless seeks a Medical Assistant Supervisor to lead the MA team, ensure clinical competency, and support efficient clinic operations across multidisciplinary teams.

You will supervise MAs, coordinate daily workflows, perform training, and collaborate with providers, nurses, and behavioral health staff in a trauma-informed, patient-centered environment. Experience in ambulatory care and NextGen is preferred.

Qualifications

• High school diploma or equivalent required.
• Completion of a Medical Assistant program or Emergency Medical Technician-Basic certification required.
• Certification in Basic Life Support (CPR) required.
• Experience as Medical Assistant required.
• Experience in ambulatory, community health, or related settings preferred.
• Supervisory or leadership experience preferred.
• Strong communication, teamwork, and trauma-informed care knowledge.
• Proficiency with EHR systems (NextGen) and MS Office.

Responsibilities

• Supervise Medical Assistants, including scheduling, timesheet approvals, performance evaluations, coaching, and disciplinary processes.
• Ensure quality and competency of MA team through training, auditing, and remediation of clinical skills.
• Champion quality improvement initiatives and support LEAN implementation across the clinic suite.
• Provide direct patient care support in routine and emergency situations within training scope.
• Collaborate with providers, nurses, and behavioral health staff for interdisciplinary patient care.
• Maintain accurate and timely documentation in the EHR and other systems (vitals, procedures, labs, communications).
• Coordinate patient flow, appointment scheduling, follow-ups, lab processing, and referrals to optimize clinic operations.
• Administer immunizations and perform clinical procedures per protocols.
• Support staff development through orientation, competency assessments, and regular supervision.
• Ensure compliance with infection control, HIPAA, and safety protocols; report incidents as required.
• Record all services and communications accurately in the EHR and other systems.

Skills

Leadership

Communication

Trauma-informed care

HIPAA compliance

EHR systems

NextGen

Team coordination

Microsoft Office

Education

High school diploma

Medical Assistant program or EMT-B

CPR certification

Tools

NextGen EHR

MS Office

Job description

Colorado Coalition for the Homeless seeks a Medical Assistant Supervisor to lead the MA team, ensure clinical competency, and support efficient clinic operations across multidisciplinary teams.

You will supervise MAs, coordinate daily workflows, perform training, and collaborate with providers, nurses, and behavioral health staff in a trauma-informed, patient-centered environment. Experience in ambulatory care and NextGen is preferred.