Medical Assist Supervisor - 1796

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Retirement plan

Job summary

Colorado Coalition for the Homeless seeks a Medical Assistant Supervisor to lead the MA team, ensure clinical competency, and support efficient clinic operations across multidisciplinary teams.

You will supervise MAs, coordinate daily workflows, perform training, and collaborate with providers, nurses, and behavioral health staff in a trauma-informed, patient-centered environment. Experience in ambulatory care and NextGen is preferred.

Qualifications

• High school diploma or equivalent required.
• Completion of a Medical Assistant program or Emergency Medical Technician-Basic certification required.
• Certification in Basic Life Support (CPR) required.
• Experience as Medical Assistant required.
• Experience in ambulatory, community health, or related settings preferred.
• Supervisory or leadership experience preferred.
• Strong communication, teamwork, and trauma-informed care knowledge.
• Proficiency with EHR systems (NextGen) and MS Office.

Responsibilities

• Supervise Medical Assistants, including scheduling, timesheet approvals, performance evaluations, coaching, and disciplinary processes.
• Ensure quality and competency of MA team through training, auditing, and remediation of clinical skills.
• Champion quality improvement initiatives and support LEAN implementation across the clinic suite.
• Provide direct patient care support in routine and emergency situations within training scope.
• Collaborate with providers, nurses, and behavioral health staff for interdisciplinary patient care.
• Maintain accurate and timely documentation in the EHR and other systems (vitals, procedures, labs, communications).
• Coordinate patient flow, appointment scheduling, follow-ups, lab processing, and referrals to optimize clinic operations.
• Administer immunizations and perform clinical procedures per protocols.
• Support staff development through orientation, competency assessments, and regular supervision.
• Ensure compliance with infection control, HIPAA, and safety protocols; report incidents as required.
• Record all services and communications accurately in the EHR and other systems.

Skills

Leadership

Communication

Trauma-informed care

HIPAA compliance

EHR systems

NextGen

Team coordination

Microsoft Office

Education

High school diploma

Medical Assistant program or EMT-B

CPR certification

Tools

NextGen EHR

MS Office

Job description

This position will be posted for a minimum of 5 days

Coalition Mission

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We Create Lasting Solutions To Homelessness By

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

Position Summary

The Medical Assistant Supervisor provides leadership and oversight of the Medical Assistant (MA) team, ensuring clinical competency, quality of patient care, and efficient clinic operations. This role includes direct supervision of MAs, training and mentoring staff, coordinating daily workflows, and supporting interdisciplinary care teams in a trauma-informed, patient-centered environment.

Duties/Responsibilities

• Supervise Medical Assistants, including scheduling, timesheet approvals, performance evaluations, coaching, and disciplinary processes.
• Ensure quality and competency of MA team through training, auditing, and remediation of clinical skills.
• Champion quality improvement initiatives and support the implementation of LEAN methodology across the suite.
• Provide direct patient care support in routine and emergency situations within scope of training.
• Collaborate with providers, nurses, and behavioral health staff to ensure effective interdisciplinary patient care.
• Maintain accurate and timely documentation in the Electronic Health Record (NextGen) and other systems, including vitals, procedures, immunizations, labs, and patient communications.
• Coordinate patient flow, appointment scheduling, follow-ups, lab processing, and referrals to optimize clinic operations.
• Administer immunizations and perform clinical procedures (venipuncture, wound care, EKG, spirometry, etc.) in accordance with protocols.
• Support staff development through orientation, competency assessments, professional development, and regular supervision meetings.
• Ensure compliance with infection control, HIPAA, and safety protocols, reporting incidents appropriately in SafetyZone.
• Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
• Performs other job duties as assigned.

Job Qualifications And Competencies

Education

• High school diploma or equivalent required.
• Completion of a Medical Assistant program or Emergency Medical Technician-Basic certification required.
• Certification in Basic Life Support (CPR) required.

Experience

• Previous experience as a Medical Assistant Required.
• Prior experience in ambulatory, community health, public health, mental health, emergency, or critical care settings preferred.
• Experience with pediatric care and/or working with diverse or marginalized populations strongly preferred.
• Experience in community health, public health, or working with diverse and marginalized populations preferred.
• Supervisory or leadership experience preferred.
• Job Competencies
• Strong leadership skills, including change management, decision-making, problem-solving, and staff development.
• Excellent communication, customer service, and interpersonal skills with high emotional intelligence.
• Ability to work effectively in a fast-paced, team-based clinical environment.
• Knowledge of trauma-informed care, harm reduction, and cultural competency practices.
• Proficiency with Microsoft Office applications and electronic health record systems (e.g., NextGen).

Coalition Benefits

We offer a full suite of benefits for our eligible employees and their dependents. We're proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any characteristic protected by law.