Medical Assistant Supervisor

The Brien Center for Mental Health and Substance Abuse Services, Inc.; Pittsfield (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading mental health care provider is seeking a Medical Assistant Supervisor to oversee medical assistants, manage appointments, and ensure compliance with regulations. The role requires strong organizational skills and experience in a medical office, with a focus on teamwork and attention to detail. Join a dedicated team committed to supporting diverse communities.

Qualifications

• At least 4 years of experience in a medical office, with 2-3 years in office management preferred.
• Certified Medical Assistant preferred.

Responsibilities

• Supervises agency medical assistants and manages medical charts.
• Schedules client appointments and oversees phone call volume.
• Acts as point of contact for insurance authorizations.

Skills

Computer Skills

Teamwork

Attention to Detail

Confidentiality

Diversity and Inclusion

Education

High School diploma

GED

Associate’s degree

Job description

Join to apply for the Medical Assistant Supervisor role at The Brien Center for Mental Health and Substance Abuse Services, Inc.

Job Summary

Supervises agency medical assistants, provides back-up floating medical assistant coverage as needed, schedules client appointments, and manages medical charts and related information.

Schedule: Weekdays, 1st Shift

Essential Job Functions

1. Adheres to all applicable state and federal regulations; ensures compliance with the organization’s policies, procedures, code of conduct, and all regulatory requirements.
2. Interviews, hires, and trains new medical assistants.
3. Provides bi-weekly/monthly supervision of medical assistants.
4. Oversees management and distribution of phone call volume for nursing, especially during transitions or staffing shortages.
5. Routes medication refill requests for four facilities.
6. Ensures accuracy of outcomes for provider appointments.
7. Manages time off requests to ensure adequate coverage.
8. Screens incoming calls for medical staff and ensures prompt responses, aiming to return calls the same day.
9. Schedules medical staff appointments and client services, including meetings and time off.
10. Distributes Massachusetts Awareness Prescription Assessment Tool (MassPATs) to staff.
11. Assists nursing with prior authorization documents and obtains lab results as needed.
12. Procures toxicology samples and collaborates with staff and clients on referrals.
13. Acts as point of contact for insurance authorizations and arranges non-emergency transportation.
14. Responds to medication inquiries, manages prior authorizations, and prepares refill requests.
15. Monitors vitals as requested.

Qualifications

1. High School diploma, GED, or Associate’s degree.
2. At least 4 years of experience in a medical office, with 2-3 years in office management preferred.
3. Certified Medical Assistant preferred.
4. Proficient in computer skills.
5. Ability to work with diverse communities and support DEI initiatives.
6. Maintain professionalism and confidentiality.
7. Work effectively in a team and fast-paced environment.
8. Manage multiple projects with attention to detail and accuracy.
9. Handle multiple phone lines and enter information accurately.
10. Learn electronic medical record systems.
11. Valid driver’s license and insured vehicle for agency work.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industry: Mental Health Care