Medical Assistant Supervisor

Lifekind Surgery Center; Phoenix (AZ); Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Advanced Pain Management seeks a Medical Assistant Supervisor in Phoenix, AZ. This role blends hands-on MA support with day-to-day leadership, coordinating workflows and ensuring safe, efficient patient flow across clinic operations.

You will coach MAs, manage staffing to match provider schedules, uphold documentation and infection-control standards, and serve as the first escalation point for operational issues.

Responsabilidades

• Provide daily direction, coaching, and workflow support to Medical Assistants.
• Coordinate MA assignments and coverage based on provider schedules.
• Promote consistent use of MA workflows, documentation standards, infection-control practices, and patient-safety expectations.
• Support onboarding and training of new MAs and reinforce competency in rooming, provider support, and clinic systems.
• Monitor staff performance, attendance, professionalism, teamwork, and completion of assigned responsibilities; provide timely coaching and elevate concerns.

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Assistant Supervisor

Advanced Practice Full Time Phoenix, AZ, US 1 Attachments

3 days ago Requisition ID: 1541

Salary Range: $25.00 To $25.00 Hourly

MEDICAL ASSISTANT SUPERVISOR

JOB DESCRIPTION

Position TitleMedical Assistant SupervisorDepartmentClinical Operations

OrganizationAdvanced Pain Management (APM)LocationAPM Clinic Locations

Reports ToAPP ManagerEmployment StatusFull Time

FLSA StatusEffective Date09/24/2026

POSITION SUMMARY

The Medical Assistant Supervisor is a working supervisor responsible for the day-to-day leadership, coordination, and oversight of Medical Assistants (MAs) within assigned Advanced Pain Management (APM) clinic operations. The Supervisor ensures consistent execution of established MA workflows, promotes safe and efficient patient flow, supports providers and staff, monitors documentation and quality standards, and serves as the first point of escalation for routine workflow, staffing, and patient-service concerns. The role also provides hands-on Medical Assistant support when needed to maintain clinic operations and continuity of care.

SUPERVISORY RESPONSIBILITIES

• Provide daily direction, coaching, and workflow support to Medical Assistants assigned to the clinic or designated team.
• Coordinate MA assignments and coverage based on provider schedules, patient volume, same-day add-ons, absences, and operational needs.
• Promote consistent use of APM Medical Assistant workflows, policies, documentation standards, infection-control practices, and patient-safety expectations.
• Support onboarding and training of new MAs and reinforce competency in rooming, provider support, UDS/lab workflows, chart preparation, documentation, patient communication, and clinic systems.
• Monitor staff performance, attendance, professionalism, teamwork, and completion of assigned responsibilities; provide timely coaching and elevate significant or recurring concerns through the appropriate management process.
• Assist leadership with staff feedback, competency review, performance evaluation, interviewing, and other workforce activities as assigned.
• Serve as a communication link between Medical Assistants, providers, front office staff, and leadership to resolve day-to-day operational issues promptly.
• Model APM standards for professionalism, accountability, teamwork, patient-centered service, and respectful communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Daily Clinic Leadership and Patient Flow

• Review the daily provider and patient schedule at the beginning of the shift and identify staffing, rooming, procedure, or workflow needs.
• Assign or adjust MA coverage to support timely patient intake, provider flow, procedures, breaks, same-day add-ons, and unexpected staffing changes.
• Monitor clinic flow throughout the day and intervene when delays, bottlenecks, incomplete tasks, or coverage gaps may affect patient care or provider efficiency.
• Conduct or support brief team huddles as needed to communicate daily priorities, staffing changes, provider needs, safety concerns, and workflow updates.
• Ensure clear handoff communication when unresolved work must carry forward to another staff member, shift, or clinic day.

2. Medical Assistant Workflow Oversight

• Ensure MAs consistently complete patient intake and rooming responsibilities, including identity confirmation, vital signs, height and weight, medication reconciliation, allergies, Health Assyst review, pill-count readiness, and required patient forms.
• Ensure providers are notified promptly when patients are ready and that room flags or other clinic signals are monitored and addressed.
• Monitor completion of post-visit responsibilities, including checkout, follow-up scheduling, imaging and laboratory scheduling, referrals, and EMR documentation.
• Ensure patient charts are prepared in advance of scheduled visits, generally 2-3 days ahead, with required records, imaging, labs, prior notes, insurance verification, and authorizations available.
• Verify that same-day changes and add-ons are incorporated into chart-prep and rooming workflows without disrupting patient care.

3. Provider, Procedure, and Clinical Support