Medical Assistant Supervisor

DaMar Staffing; Lawrence (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Greater Lawrence Family Health Center (GLFHC) is seeking a bilingual Medical Assistant Supervisor to lead the MA team and manage daily operations across multiple sites. The role emphasizes staff development, scheduling, and adherence to clinical standards to ensure high-quality patient care.

The supervisor will mentor staff, coordinate coverage during absences, and drive process improvements while upholding GLFHC policies and patient care goals.

Qualifications

• Five to ten years of medical assistant experience.
• One to three years of leadership experience.
• Bilingual English/Spanish required.
• Medical Assistant certification.
• Current BLS certification.
• Medical Interpreter certification.

Responsibilities

• Manages the day-to-day operations of the medical assistant team.
• Oversees development, utilization and evaluation processes for patient care quality.
• Resolves patient, clinician, and staff issues and concerns, escalating when needed.
• Schedules staff and provides hands-on supervision to the team.
• Recruits, trains, and develops staff; handles personnel actions and performance reviews.
• Coaches and motivates staff to meet patient and clinical care goals.

Skills

Medical Assistant experience

Leadership experience

Bilingual English/Spanish

Education

Medical Assistant certification

Current BLS certification

Medical Interpreter certification

Job description

Medical Assistant Supervisor

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual Medical Assistant Supervisor. The Medical Assistant Supervisor provides leadership to the medical assistant staff by planning and organizing all aspects of the day to day operations of the medical assistant team. Monitors and coordinates all medical assistant functions, including staff management and development and process improvements. Manages employee schedules, PTO time and facilitates coverage when absences occur. Demonstrates good clinical knowledge and judgment as well as ability to perform technical skills appropriate to the ages of patient served. The Supervisor promotes high quality patient care management, optimizes department resources, mentors and reviews staff performance, and enforces all Greater Lawrence Family Health Center policies, procedures and behavioral standards fairly and consistently.

• Manages the day-to-day operations of the medical assistant team. Oversees the development, utilization and evaluation processes to ensure a high quality of patient care, efficient operations, and the accurate and timely resolution for all problems and issues.


• Resolves patient, clinician, and staff issues and concerns. Handles any patient concerns escalations that cannot be addressed by the staff.


• Ensures patient care standards and adherence to all organizational policies and procedures. Coaches and mentors staff to ensure quality patient care.


• Scheduling staff and providing support to staff as a \"hands on\" working supervisor.


• Recruits, trains, and develops staff. Initiates and communicates a variety of personnel actions including employment, termination, performance reviews, salary reviews, and disciplinary actions for all medical assistant staff.


• Coaching and motivating employees to meet patient and clinical care goals.


• Manages the daily schedule assignments for the medical assistant team.


• Develops individualized plans for training and development for staff.

Qualifications:

• Five to ten years of medical assistant experience.


• One to three years of leadership experience.


• Bilingual (English/Spanish) required.


• Medical Assistant certification


• Current BLS certification


• Medical Interpreter certification

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.