Mail Services Supervisor

Greater Lawrence Family Health Center; Methuen (MA); On-site; USD 39,013 - 45,515; Full time

Job summary

Greater Lawrence Family Health Center in Methuen, MA is seeking a Mail Services Supervisor to lead the mailroom operations across multiple sites. You will manage incoming/outgoing mail, coordinate couriers, and supervise staff to ensure accurate processing and timely delivery.

The role requires a high school diploma, 3+ years in mailroom/shipping and at least 1 year supervising. Strong organizational skills, confidentiality, and familiarity with USPS, FedEx, and courier rules are essential in a

Qualifications

• High School Diploma or GED required.
• 3+ years mailroom/shipping/logistics experience.
• 1+ year supervisory or lead experience.
• Healthcare or multi-site experience desirable.

Responsibilities

• Supervise daily mailroom operations and assign staff tasks.
• Receive, sort, process, and distribute mail and packages.
• Coordinate outgoing mail with USPS, FedEx, UPS, and other services.
• Maintain postage meters, shipping software, and records.
• Ensure compliance with USPS regulations and HIPAA confidentiality.
• Train and evaluate mailroom staff; maintain a safe work environment.

Skills

Shipping procedures

Supervisory experience

Customer service

Confidentiality

Microsoft Office

Education

High School Diploma or GED

Associate degree in Business/related field (preferred)

Tools

Shipping software

Microsoft Office Suite

Job description

• Pay or shift range: $28.32 USD to $33.04 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency Program.

GLFHC is currently seeking a Mail Services Supervisor. Under the direction of the Sr. Director, Facilities, the Mail Services Supervisor is responsible for overseeing the daily operations of the organization's mailroom, ensuring the efficient, accurate, and timely processing and distribution of incoming and outgoing mail, packages, and interoffice correspondence across all Health Center locations. This position supervises mailroom staff, manages shipping and mailing operations, maintains departmental procedures, and ensures compliance with organizational policies, confidentiality requirements, and postal regulations.

• Supervise the daily operations of the mailroom and assign work to mailroom personnel.
• Receive, sort, process, and distribute incoming mail, packages, and courier deliveries.
• Coordinate and prepare all outgoing mail, including USPS, FedEx, UPS, and other courier services.
• Ensure timely delivery of interoffice mail between all Health Center locations.
• Monitor departmental productivity and implement workflow improvements.
• Maintain accurate shipping and postage records and prepare reports as requested.
• Manage postage meters, mailing equipment, and shipping software.
• Maintain inventory of mailroom supplies and place orders as necessary.
• Coordinate with vendors for equipment maintenance and service.
• Ensure compliance with USPS regulations, HIPAA, and organizational confidentiality standards when handling sensitive documents.
• Develop and maintain mailroom policies and standard operating procedures.
• Assist departments with large mailings, special projects, and bulk mailing activities.
• Investigate and resolve mail delivery issues or discrepancies.
• Train, coach, schedule, and evaluate mailroom staff.
• Ensure a clean, organized, and safe work environment.
• Assist with emergency preparedness activities related to mail operations.
• Perform other duties as assigned.

Qualifications

• Knowledge of USPS, FedEx, UPS, and courier shipping procedures.
• Strong organizational and time management skills.
• Excellent customer service and interpersonal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office Suite and shipping software.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making skills.
• Ability to work independently while supervising a team.
• Valid Driver's License required.

Education

• High School Diploma or GED required.
• Associate degree in Business Administration, Operations Management, or a related field preferred.

Experience

• Minimum of three (3) years of mailroom, shipping/receiving, logistics, or distribution experience.
• Minimum of one (1) year of supervisory or lead experience preferred.
• Experience in a healthcare or multi-site organization is highly desirable.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.