Medical Assistant, Senior-OP Digestive Orders

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

UPMC in Pittsburgh's Gastroenterology team seeks a Senior Medical Assistant to provide expert clinical support, mentor staff, and help optimize patient flow. You will work with providers to deliver high-quality care, manage front-office and clinical tasks, and ensure a positive patient experience.

The role emphasizes leadership, HIPAA-compliant records, and collaboration across departments to improve service quality and safety.

Qualifications

• Lead clinician supervising daily workflow and office procedures.
• Mentor, orient and train current and new staff.
• Coordinate clinical workflows with providers to ensure timely patient care.

Responsibilities

• Guides workflow and assigns tasks to clinical staff.
• Participates in supervision and department goal setting.
• Serve as department super user for Epic Care and improve processes.
• Identify improvement opportunities with clinical/non-clinical functions and patient assessments.
• Communicate procedural changes to staff to enhance service quality and patient safety.
• Handle patient records per HIPAA and regulatory requirements.
• Assist with schedules, patient flow, and room readiness.
• Administer injections and vaccines under physician supervision; perform phlebotomy and EKGs as needed.
• Maintain infection control, inventory, and medical equipment.

Skills

Leadership

Clinical support

Patient care

Training/mentoring

Communication

Epic Care

Tools

Epic Care

Job description

Join our Gastroenterology team as a Senior Medical Assistant! In this key role, you'll provide exceptional clinical support while serving as a resource and mentor to fellow team members. You'll work alongside providers to deliver outstanding patient care, coordinate clinical workflows, and help ensure a positive experience for every patient. If you're a skilled medical assistant with strong leadership abilities and a passion for patient-centered care, we'd love to hear from you.

Purpose:

Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.