Medical Assistant, Senior

UPMC; Harrisburg (Dauphin County); On-site; USD 36,000 - 60,000; Full time

Job summary

UPMC Orthopedics – Harrisburg & Enola, PA is seeking a Medical Assistant, Senior to support our Harrisburg and Enola clinics. You will work in a fast-paced, high-volume specialty practice, collaborating closely with physicians and the clinical team to ensure efficient, high-quality patient care.

The ideal candidate has experience in a high-volume medical setting and demonstrates strong patient service, communication, teamwork, organization, and clinical workflow skills.

Qualifications

• High school diploma or equivalent required.
• Complete Medical Assistant program or hospital-based program (LPN/RN/EMT acceptable) or MA certification.
• At least 1 year of patient care experience preferred.

Responsibilities

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities and training.
• Serve as department super user for Epic Care.
• Identify improvement opportunities with regards to clinical/non-clinical functions.
• Lead routine staff meetings to communicate procedural changes and improve service quality.
• Handle patient records per HIPAA and state/federal regulations.
• Prepare and manage charts; maintain infection control and room cleanliness.
• Support patient flow: escort to exam rooms and assist with transfers as needed.
• Take vitals and collect samples per provider guidelines; document in the record.
• Answer calls with patient education and information as directed.
• Administer injectable medications and vaccines when appropriate.
• Perform phlebotomy, EKGs, and basic labs; assist with procedures.

Skills

Patient service

Communication

Teamwork

Organization

Clinical workflow

Education

High school diploma or equivalent

Medical Assistant Program or hospital program

MA certifications (AMT/AAMA/NAHP/NCCT/NHA)

Tools

Epic Care

Job description

UPMC Orthopedics – Harrisburg & Enola, PA

UPMC Orthopedics is seeking a Medical Assistant, Senior to support our Arlington East and West practices in Harrisburg and Enola. This is an excellent opportunity for an experienced Medical Assistant who enjoys working in a fast-paced, high-volume specialty practice and collaborating closely with providers and clinical team members.

UPMC Orthopedics is a rapidly growing department that values a team-centered approach and offers opportunities for career advancement. Medical Assistants work alongside orthopedic surgeons, sports medicine surgeons, non-surgical sports medicine providers, and athletic trainers to support efficient, high-quality patient care.

Locations:

• 820 Sir Thomas Court, Harrisburg, PA 17109


• 1830 Good Hope Road, Enola, PA 17025

Schedule:

• Monday through Friday


• Daylight hours between 7:30 a.m. and 5:30 p.m.


• Start and end times may vary based on clinic needs

Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

The ideal candidate will have experience supporting a high-volume medical practice and demonstrate strong patient service, communication, teamwork, organization, and clinical workflow skills. We are looking for a Medical Assistant, Senior who thrives in a collaborative environment and is passionate about providing excellent patient care.

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.


• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.


• Serve as the department super user for Epic Care.


• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.


• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.


• Must be responsible and demonstrate proficiency in all practice category specific tasks.


• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.


• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.


• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.


• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.


• Answering calls and providing pertinent information including patient education as directed.


• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.


• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.


• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

Medical Assistant:

• High school diploma or equivalent is required.


• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Medical Assistant, Senior:

• High school diploma or equivalent is required.


• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)


• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)


• OR at least 1 year of patient care experience required.


• Must be responsible and demonstrate proficiency in three practice category specific tasks.


• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

Licensure, Certifications, and Clearances:

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.




• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)


• Act 31 Child Abuse Reporting with renewal


• Act 33 with renewal


• Act 34 with renewal


• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran