Medical Assistant Senior

Gamma Phi Omega International; Ann Arbor (MI); Hybrid; USD 37,000 - 55,000; Full time

Job summary

Michigan Medicine in Ann Arbor, MI, seeks an experienced Medical Assistant to support daily clinic operations, patient flow, and routine administrative tasks.

The role emphasizes training, regulatory readiness, and collaboration with leadership to improve patient care processes. Candidates should have 5+ years MA experience, CMA/RMA certification preferred, and strong medical terminology knowledge.

Qualifications

• High school diploma or GED required.
• 5+ years of Medical Assistant experience or CMA/RMA certification.
• Knowledge of basic medical terminology essential.

Responsibilities

• Review schedules and develop rotation to support cross-training.
• Maintain competencies and complete mandatory training.
• Lead or participate in daily management huddles, rounds, and MA meetings.
• Perform administrative and clinical tasks as assigned.
• Assist with new services or equipment implementations.
• Oversee ordering while meeting budget expectations.
• Coordinate use of exam/procedure room space.
• Ensure regulatory readiness checklists are completed and acted upon.

Skills

Medical terminology

Clinical operations

Team collaboration

Education

High school diploma or GED

CMA/RMA certification preferred

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be requiredofpositions that will be given this title and shall not be construed as declaring what the specific duties andresponsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of anysupervisor to assign, direct, and control the work of employees under his supervision. The use of a particularexpression or illustration describing duties shall not be held to exclude other duties not mentioned that are of asimilar kind or level of difficulty.

Responsibilities

• Reviews schedule to identify changes in daily operations and develops schedule rotation tosupport skill maintenance and cross-training for all Medical Assistants.
• Maintains current competencies and mandatory training. Attends mandatory clinic and hospitaltraining programs, as appropriate.
• Participates in, prepares for, attends, and may lead meetings such as daily management huddles,rounds, and MA meetings.
• Performs administrative and clinical operational tasks and duties assigned.
• Participate in the implementation of new services or use of new equipment.
• Oversees and is involved in the ordering process while striving to meet budgetary expectations.
• Participates in Medication Management Surveys and may manage the inventory and ordering inthe medication room within their scope of practice.
• Coordinates use of exam/procedure room space.
• Actively participates in regulatory compliance activities and ensures that the RegulatoryReadiness checklists are completed and submitted. Responsible for action planning related totheir role in clinic during any regulatory readiness or actual regulatory surveys.
• Participates in value stream analysis for new products or services.
• Participates in the generation of ideas and adoption processes of ways to improve workflows andenhance patient satisfaction.

Education and Mentorship

• Provides in-service training for Medical Assistants.
• Supports orientation and shadowing opportunities as assigned.
• May provide skill, competency, and workflow feedback to Medical Assistants and to staffmembers regarding clinical operations.
• Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
• Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to promote professionalism and growth.
• Develops a curriculum to support the learning of best practices for Medical Assistants.
• May organize and serve as a point of contact for Instructions for Use (IFUs).

Leadership and Culture Building

• Serves as a positive role model and plays an integral role in supporting the clinic’s leadership team.
• Participate in recruitment efforts such as job fairs, recruitment events, or interviews.
• May help delegate and participate in downtime activities.
• Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
• Performs other related duties within scope of practice as assigned.

Education and Mentorship?

• Provides in-service training for Medical Assistants.
• Supports orientation and shadowing opportunities as assigned.
• May provide skill, competency, and workflow feedback to Medical Assistants and to staffmembers regarding clinical operations.
• Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
• Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to promote professionalism and growth.
• Develops a curriculum to support the learning of best practices for Medical Assistants.
• May organize and serve as a point of contact for Instructions for Use (IFUs).

Leadership and Culture Building?

• Serves as a positive role model and plays an integral role in supporting the clinic’s leadership team.
• Participate in recruitment efforts such as job fairs, recruitment events, or interview.
• May help delegate and participate in downtime activities.
• Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
• Performs other related duties within scope of practice as assigned.

SUPERVISION RECEIVED

General supervision is received from Administrative Manager, Nurse Manager or Medical Director.

Required Qualifications

• High school diploma or GED.5+ years of experience as a Medical Assistant or Certified Medical Assistant (CMA) or RegisteredMedical Assistant RMA CertificationKnowledge of basic medical terminology.

Physical Requirements

This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferringof patients.

Desired Qualifications

• Medical Assistant, CMA or RMA certification

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday - Friday with some evenings and Saturday rotation.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.