Medical Assistant Senior

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Michigan Medicine in Ann Arbor, MI is seeking a Medical Assistant Lead to oversee daily clinic operations, mentor staff, and support regulatory readiness. The role emphasizes training, workflow optimization, and collaboration with nursing and administrative teams.

You will coordinate scheduling, participate in rounds and meetings, and help ensure high reliability and patient safety. A CMA or RMA certification and at least five years of MA experience are required, along with strong medical

Qualifications

• High school diploma or GED required.
• 5+ years of experience as Medical Assistant (MA) or CMA/RMA certification.
• Knowledge of basic medical terminology.

Responsibilities

• Reviews schedule to identify changes in daily operations and develops rotation for MA cross-training.
• Participates in meetings and supports clinic operations.
• Manages training, onboarding and mentorship for Medical Assistants.
• Ensures training for Blue Folders and regulatory readiness.

Skills

Knowledge of basic medical terminology

Education

High School Diploma or GED

CMA or RMA Certification

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Responsibilities

• Reviews schedule to identify changes in daily operations and develops schedule rotation to support skill maintenance and cross-training for all Medical Assistants.
• Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs, as appropriate.
• Participates in, prepares for, attends, and may lead meetings such as daily management huddles, rounds, and MA meetings.
• Performs administrative and clinical operational tasks and duties assigned.
• Participate in the implementation of new services or use of new equipment.
• Oversees and is involved in the ordering process while striving to meet budgetary expectations.
• Participates in Medication Management Surveys and may manage the inventory and ordering in the medication room within their scope of practice.
• Coordinates use of exam/procedure room space.
• Actively participates in regulatory compliance activities and ensures that the Regulatory Readiness checklists are completed and submitted. Responsible for action planning related to their role in clinic during any regulatory readiness or actual regulatory surveys.
• Participates in value stream analysis for new products or services.
• Participates in the generation of ideas and adoption processes of ways to improve workflows and enhance patient satisfaction. Education and Mentorship
• Provides in-service training for Medical Assistants.
• Supports orientation and shadowing opportunities as assigned.
• May provide skill, competency, and workflow feedback to Medical Assistants and to staff members regarding clinical operations.
• Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
• Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to promote professionalism and growth.
• Develops a curriculum to support the learning of best practices for Medical Assistants.
• May organize and serve as a point of contact for Instructions for Use (IFUs). Leadership and Culture Building:
• Serves as a positive role model and plays an integral role in supporting the clinic’s leadership team.
• Participate in recruitment efforts such as job fairs, recruitment events, or interviews.
• May help delegate and participate in downtime activities.
• Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
• Performs other related duties within scope of practice as assigned.

Education and Mentorship

• Provides in-service training for Medical Assistants.
• Supports orientation and shadowing opportunities as assigned.
• May provide skill, competency, and workflow feedback to Medical Assistants and to staff

members regarding clinical operations.

• Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
• Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to

promote professionalism and growth.

• Develops a curriculum to support the learning of best practices for Medical Assistants.
• May organize and serve as a point of contact for Instructions for Use (IFUs).

Leadership And Culture Building

• Serves as a positive role model and plays an integral role in supporting the clinic’s leadership

team.

• Participate in recruitment efforts such as job fairs, recruitment events, or interviews.
• May help delegate and participate in downtime activities.
• Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
• Performs other related duties within scope of practice as assigned.

SUPERVISION RECEIVED

General supervision is received from Administrative Manager, Nurse Manager or Medical Director.

Required Qualifications

• High school diploma or GED.
• 5+ years of experience as a Medical Assistant or Certified Medical Assistant (CMA) or Registered
• Medical Assistant RMA Certification
• Knowledge of basic medical terminology.

Physical Requirements

• This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

Desired Qualifications

Medical Assistant, CMA or RMA certification

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday - Friday with some evenings and Saturday rotation.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.