Medical Assistant, Remote

Salvo Health; Tallahassee (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Remote work environment

Flexible time-off

Professional development

Entrepreneurial opportunities

Job summary

Salvo Health is seeking an experienced Virtual Medical Assistant to join the care team. This remote role focuses on outbound patient calls, intake, scheduling, and documentation in EHR systems, while maintaining patient confidentiality and HIPAA compliance.

The ideal candidate excels in organized, detail-oriented work in a remote startup environment, with strong communication skills and the ability to manage multiple tasks efficiently.

Qualifications

• Proven experience as a medical assistant in healthcare
• Experience working remotely and making outbound patient calls
• Familiarity with EHR systems (Epic, eCW, gGastro)
• Strong communication and organizational skills
• HIPAA compliance and patient confidentiality experience

Responsibilities

• Conduct outbound calls to patients for intake
• Manage patient scheduling and follow-ups
• Handle medical records, data entry, and documentation in EHRs
• Triage patient messages and support care team communications
• Maintain HIPAA-compliant patient information and confidentiality

Skills

Remote work experience

Outbound calls

EHR systems

HIPAA compliance

Medical assistant experience

GI conditions familiarity

Communication skills

Organization/time management

Education

Certified Medical Assistant (CMA)

Tools

Epic

eCW

gGastro

Job description

Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients.

We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment.

The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism.

Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.

What You Will Do

• Conduct outbound calls to patients to complete patient intake calls
• Manage patient scheduling, appointments, and follow-ups
• Handle medical records, data entry, and documentation in EHR systems
• Monitor, triage, and respond to incoming member messages
• Ensure all patient records are accurately entered into the EHR system and update them as needed
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• Provide general administrative support to care team and patients
• Manage patient tasks to ensure timely documentation and communication for all patients

Qualifications

• Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
• Experience working with GI conditions preferred
• Experience working in a remote setting
• Experience making out-bound calls to patients
• Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
• Experience in message triaging, charting, or medical documentation
• Excellent communication and interpersonal skills, both written and verbal
• Strong organizational and time management abilities
• Ability to work independently and handle multiple tasks efficiently
• Familiarity with telemedicine platforms is a plus

Salvo Health is taking a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.

Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.