Bi-Lingual, Care Coordinator, RN

Salvo Health; Baton Rouge (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Vision, & Dental benefits

Paid time off and holidays

CEU stipend

RN maintenance fee coverage

Clinical leadership support

Job summary

Salvo Health is seeking a bilingual Registered Nurse to join our telehealth-focused care team in the United States. You will provide disease management, health education, and coordinated care to patients with chronic gut and metabolic conditions, aligning with a cross-functional product team to improve the in-app patient experience.

The role requires an active RN license in the applicable state, at least 2 years of patient-facing experience, strong communication skills and comfort with digital

Qualifications

• RN license required in the applicable state.
• Bilingual (Spanish) with strong writing and speaking skills.
• 2+ years of experience as a registered nurse.
• 2+ years in patient-facing or customer-facing roles.
• Excellent customer relations and communication skills.
• Knowledge of medical terminology and general medical office procedures.
• Familiarity with digital tools (Slack, Coda, Google Workspace).
• Analytical, proactive problem solving and strategic thinking.
• Authorized to work in the United States.
• Healthcare startup or telehealth experience preferred.
• GI, weight management or anti-obesity meds experience a bonus.

Responsibilities

• Provide exceptional care, disease management and health education to patients.
• Support goal setting for individuals to help manage chronic conditions.
• Create personalized action plans with guidelines to reduce unwanted behaviors.
• Help clients understand motivations and create behavior change plans.
• Regular outreach to patients to support engagement and elicit behavior change.
• Coordinate with clinical team members for an exceptional patient experience.
• Develop relationships with patients and team members.
• Create and distribute health education materials as needed.
• Collaborate with a cross-functional product team to improve the in-app patient experience.

Skills

Bilingual Spanish

Communication skills

Analytical skills

Problem solving

Self-motivated

Strategic thinker

Patient-facing experience

Education

RN license

Tools

Slack

Coda

Google Workspace

Job description

Salvo Health is taking a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

What You Will do:

• Provide exceptional care, disease management and health education to patients
• Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
• Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
• Help clients understand their motivations and create behavior change plans
• Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
• Coordinate with other clinical team members to provide an exceptional patient experience
• Develop and maintain professional, support-oriented working relationships with patients and team members
• Create and distribute health education materials to individual members as necessary
• Work with a cross-functional product team to develop and constantly improve our in-app patient experience

Qualifications:

• RN Compact state license required, additional licensing may be needed
• Bilingual (Spanish speaking, reading, and writing) REQUIRED
• 2+ year of experience as Registered Nurse
• 2+ years of experience in patient-facing or customer-facing roles
• Excellent customer relation skills, as well as written and verbal communication skills
• Knowledge of medical terminology and proficiency of general medical office procedures
• Familiarity with digital applications like Slack, Coda, Google Workspace, etc
• Strong analytical and proactive problem solving skills
• Self-motivated, results-oriented and strategic thinker
• Personal passion for health and wellness topics
• Must be authorized to work in the United States
• Experience working in telehealth or healthcare startup environment preferred
• Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

Benefits:

• Health, Vision, & Dental benefits for full-time employees and dependents
• 200 hours (25 days) of paid time off and 12 paid holidays throughout the year
• Annual CEU stipend
• Annual coverage of RN maintenance fee
• Clinical leadership support to enhance clinical expertise in GI and/or metabolic health

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.