Medical Assistant/Referral Representative, Hematology/Oncology, Full Time/Temporary, Days

PIH Health Hospital; Whittier (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

PIH Health Hospital in Whittier, CA is seeking a temporary Medical Assistant/Referral Representative for approximately six months. The role involves processing referrals, coordinating patient treatment, and managing office tasks. Candidates must have strong interpersonal skills and a background from an accredited Medical Assistant program.

Key requirements include a current BLS certification, medical office experience, and basic knowledge of medical terminology and coding systems. Bilingual status in Spanish is preferred.

Qualifications

• Must have knowledge of each clinical task assigned.
• Adapted for working in fast-paced situations.
• Experience with ICD-9 & CPT coding systems.

Responsibilities

• Process all outside referrals to the office.
• Coordinate treatment to hospital and ancillary services.
• Provide backup support to the front office and assist various patient-specific duties.

Skills

Computer keyboard and 10 key touch

Strong computer skills

Telephone management skills

Problem-solving abilities

Detail oriented

Customer and interpersonal skills

Verbal and written skills in English

Medical terminology knowledge

Adaptability

Good visual acuity

Basic math skills

Knowledge of Electronic Health Record (EHR)

Ability to work in high activity environments

Education

High school diploma or equivalent

Graduation certificate from an accredited Medical Assistant program

Current BLS from the American Heart Association

Job description

This is a temporary position for approximately six (6) months.

The Medical Assistant/Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as any coordination of treatment to the hospital and ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. Functions as Check-Out Receptionist and provides back up support to the front office. Also fills in and performs various patient-specific job duties. Must have knowledge of each clinical task assigned. Must keep updated on any changes made within the Medical Assistant scope of practice. May be requested to float between departments and periodically travel. Process all outside referrals including HMO and PPO, maintaining accurate records, and notifying all concerned parties of the outcome as required.

Required Skills

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
• Strong computer skills (data entry and typing).
• Demonstrates excellent telephone management skills.
• Ability to independently identify and solve problems.
• Detailed oriented.
• Excellent customer and interpersonal skills; strong liaison, strong clinical skills
• Strong verbal and written skills; fluent in English.
• Knowledge of medical terminology, infection control and patient safety measures.
• Adaptability and accuracy.
• Must have good visual acuity and motor coordination.
• Basic math skills and ability to handle cash transactions.
• Honest, dependable, and conscientious.
• Knowledge of Electronic Health Record (EHR) computerized practice management and other record keeping systems.
• Ability to maintain composure when confronted with fast paced situations, excellent communication skills
• Ability to work in an environment involving a high level of activity and a variety of positions.

Required Experience

Required:

• High school diploma or equivalent and graduation certificate from an accredited Medical Assistant program
• Current BLS from the American Heart Association
• Minimum six (6) months of front and back medical office experience required two (2) years of front and back medical office experience preferred.
• Previous experience with ICD-& CPT coding systems
• Knowledge of medical terminology
• Must possess a valid California Driver’s License if hiring into Medical Assistant Float Pool

Preferred:

• Bilingual, Spanish