Medical Assistant PSA (Mobile Unit)

Amplify Health; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company paid Medical for Employee and

two dependents

Dental and Vision insurance

401(k) plan company match

Birthday Off for all employees

One Floating Holiday

Job summary

Amplify Health is hiring a Full-Time Medical Assistant/Patient Service Associate for our Mobile Health Unit, an FQHC service. The role blends clinical support with patient services to bring care directly to families and communities.

The ideal candidate has MA training, CMA/RMA preferred, and a commitment to serving underserved populations. BLS certification is required or obtainable shortly after hire.

Qualifications

• High school diploma or GED required.
• Completion of accredited Medical Assistant training program required.
• CMA/RMA certification preferred.
• BLS certification required or obtainable within designated timeframe.
• Experience in outpatient clinic, community health, or FQHC setting preferred.
• Knowledge of medical terminology and basic clinical procedures.
• Strong communication, organizational, and teamwork skills.
• Commitment to serving underserved and diverse patient populations.

Responsibilities

• Perform basic prep according to Amplify Health guidelines.
• Prepare patients for examinations by obtaining medical histories, vital signs, and screenings.
• Assist RN or provider with patient triage, including telephone triage.
• Complete information gathering segment of triage with specified patient population.
• Refer problems to RN or provider and conduct post-encounter follow-up.
• Manage provider messages and test result reports per site procedure.
• Manage prescriptions and refill paperwork; schedule appointments.
• Review instructions and provide educational material to patients and families.

Skills

Communication skills

Teamwork

Bilingual English/Spanish

Education

HS diploma / GED

Medical Assistant program

CMA/RMA preferred

Tools

EHR systems

Job description

About Amplify Health

Amplify Health is a comprehensive health care organization dedicated to improving the health and well-being of the communities we serve. Through integrated, whole-person care, we provide a wide range of services, including primary care, pediatrics, dental care, behavioral health, nutrition services, 340B pharmacy, mobile health, care management, and more.

Our team is united by a shared mission: To deliver quality, compassionate primary health care-every patient, every time-in response to the needs of our communities.

At Amplify Health, we believe great care begins with great people. We foster a collaborative, inclusive workplace where every team member is empowered to make a meaningful difference. Guided by our core values of Innovation, Impact, and Integrity, we continuously seek better ways to care for our patients, support one another, and strengthen the communities we serve.

Why Choose Amplify Health?

Choosing where you build your career is about more than finding a job, it's about finding purpose.

At Amplify Health, you'll join an organization that is growing, evolving, and investing in the future of community health. Our employees have opportunities to collaborate across disciplines, embrace innovation, and make a lasting impact on the lives of more than 25,000 patients throughout Wake and Franklin counties.

Benefits Offered

• Company paid Medical for Employee and two dependents.
• Dental and Vision insurance
• 401(k) plan company match
• All employees receive their Birthday Off
• One Floating Holiday

Position Summary

We are currently seeking a Full-Time Medical Assistant/Patient Service Associate (MA/PSA) to join our team at Amplify Health, a Federally Qualified Health Center (FQHC), supporting our Mobile Health Unit!

The Medical Assistant/Patient Service Associate plays an important role in delivering quality, compassionate care to the communities we serve. This position combines clinical support and patient service responsibilities while helping bring healthcare directly to individuals and families through our mobile unit.

Essential Duties and Responsibilities

• Perform basic prep according to Amplify Health guidelines.
• Prepare patients for examinations by obtaining medical histories, vital signs, and screenings
• Assist RN or provider with patient triage, to include telephone triage.
• Complete information gathering segment of triage with specified patient population.
• Refer all problems and urgent needs to RN or provider and conduct patient follow-up post encounter. Make follow-up calls to patients as directed by the provider.
• Manage provider messages and test result reports in accordance with established site procedure.
• Manage prescription and refill medication request paperwork under the direction of the provider and Schedule appointments.
• Review treatment related preparation instructions and follow-up educational material with patients and families as directed by provider or RN.
• Ensure exam rooms are stocked, clean, and compliant with infection control standards.
• Provide culturally competent, respectful patient interactions.
• Comply with HRSA, federal, state, and FQHC regulatory requirements.

Other Duties Assigned

• Maintain appropriate monitoring logs.
• Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
• Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
• Collect and correctly post payments in accordance with Amplify Cash Management protocols.
• Accurately balance and close out cash drawer daily; make deposits as needed.
• Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.
• Function as secondary point of contact for inquiries, requests, and communications from external partners

Supervisory Responsibility

None

Education and Experience

• High school diploma/ GED required.
• Completion of an accredited Medical Assistant training program or military medical corpsman program required.
• Certification or registration as a Medical Assistant (CMA, RMA, or equivalent) preferred.
• BLS certification required or ability to obtain within designated timeframe.
• Experience working in an outpatient clinic, community health, or FQHC setting preferred.
• Knowledge of medical terminology and basic clinical procedures.
• Strong communication, organizational, and teamwork skills.
• Commitment to serving underserved and diverse patient populations.

Preferred Skills

• Fluent in English and Spanish- written and verbal communications.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position des