Certified Medical Assistant | ENT

The South Bend Clinic; South Bend (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Paid volunteer time off

Parental leave program

Job summary

The South Bend Clinic in South Bend, IN is seeking a Medical Assistant in the ENT department to support daily patient care and clinic operations. You will triage, assist with procedures, manage front-to-back office flow, and ensure accurate documentation inEpic.

Qualifications include CMA or related experience, proficiency with EMR, and a patient‑focused attitude. This role emphasizes teamwork, compliance with HIPAA, and delivering high-quality care in a busy specialty setting.

Qualifications

• Certified Medical Assistant or related expanded experience.
• Ability to work in a fast-paced environment.
• Strong patient service orientation.

Responsibilities

• Provide triage and manage office flow to meet patients’ medical and service needs.
• Process prior authorizations.
• Sterilize instruments.
• Perform technical department procedures competently.
• Document all patient care thoroughly and accurately.
• Communicate patient care clearly and legally.
• Greet patients and room them per protocol.
• Maintain logs for equipment (e.g., refrigerator temp, autoclave).
• Verify insurance coverage and document in Epic.
• Apply insurance guidelines to direct patient care.
• Respond to emergencies appropriately.
• Cross-train where needed as directed.
• Demonstrate proficiency with clinic computer systems.
• Demonstrate service standards.
• Perform other duties as assigned.
• Adhere to HIPAA guidelines.

Skills

Team player

EMR proficiency

Multi-tasking

Customer service

Clinical procedures support

Back-office skills

HIPAA compliance

Education

Certified Medical Assistant or related expanded experience

Tools

Epic EMR

Job description

Department: ENT

Location: 6301 University Commons, South Bend, IN, 46635

Hours: Monday, Tuesday, Wednesday: 8:00 a.m.-5:00 p.m. | Thursday: 8:00 a.m.-4:30 p.m. | Friday: 8:00 a.m.-12:00 p.m.

At The South Bend Clinic , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities:

Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.

• Prior authorizations.
• Instrument sterilization.
• Performs the technical component of the department’s clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications:

Education/Certification/License:

• Certified Medical Assistant or non-certified with related expanded experience.

Knowledge, Skills, and Abilities :

• Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
• Able to work with diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
• In addition, must be able to anticipate the needs of the physician and require minimal supervision.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.