Medical Assistant/Patient Service Specialist

Boston Medical Center; Boston (MA); On-site; USD 20,856 - 29,136; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

Discretionary annual bonuses

Paid time off

Job summary

Boston Medical Center is looking for a Medical Assistant I /Patient Service Specialist to ensure efficient daily operations in the physician practice. Responsibilities include assisting providers, rooming patients, taking vital signs, and maintaining accurate EMR records.

The ideal candidate should have at least a high school diploma, customer service excellence, and strong communication skills. The position offers a competitive hourly wage between $15.14 and $21.15, along with a comprehensive benefits package.

Qualifications

• One to three years of experience as a medical assistant preferred.
• Must adhere to BMC policies and ensure patient confidentiality.
• Excellent interpersonal and communication skills required.

Responsibilities

• Assist providers in delivering patient care.
• Room patients and take vital signs.
• Enter patient data accurately into EMR.
• Schedule appointments and conduct eligibility checks.
• Administer vaccines and medications as ordered.

Skills

Customer-service excellence

Communication skills

Independent work

Education

High School Diploma or equivalent

Education from an approved medical assistant program

Job description

Position Summary

This position functions as a member of both the clinical and administrative team and completes all assigned daily tasks to ensure smooth day‑to‑day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I maintains a professional, positive manner when communicating with patients and all customers in‑person, over the phone, or via email.

Essential Responsibilities & Duties

• Work closely with providers to assist in delivering world‑class care to patients.
• Room patients and prepare them for the provider visit.
• Takes vital signs as necessary (blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rates) and enters data accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc., into EMR during the physical exam.
• Obtain required consents, complete required forms as needed for specific visit types.
• Perform office testing as needed; complete controls on certain in‑office tests.
• Perform EKGs as ordered.
• Chaperone providers as required.
• Administer vaccines and medications as ordered by provider following BMC policies.
• Stock rooms and monitor expiration of supplies in exam rooms.
• Assist with incoming calls by answering, triaging, and routing telephone calls appropriately.
• Register patients in EMR, verify demographics, and obtain accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedule patients’ appointments and appropriate testing as directed.
• Follow scheduling rules and direct schedule patient visits in other practices.
• Perform pre‑visit planning daily for all upcoming scheduled appointments.
• Perform outreach to select patient groups as directed for patient care and quality, and schedule specialty appointments and testing as required.
• Inform the manager of all clinical or administrative supply needs or assist with ordering.
• Obtain prior authorizations and/or insurance referrals as per practice need.
• Adhere to all BMC policies, including vaccination requirements for COVID‑19 and flu.

Job Requirements

• High School Diploma or equivalent required; education from an approved medical assistant program or equivalent preferred.
• One to three years as a medical assistant preferred.
• Strong customer‑service excellence expected.
• Excellent communication and interpersonal skills required.
• Must be able to work independently with little supervision.
• Adheres to all BMC policies and ensures patient confidentiality.

Compensation and Benefits

Compensation Range: $15.14 – $21.15 per hour. Includes comprehensive benefits such as medical, dental, vision, pharmacy, discretionary annual bonuses, merit increases, flexible spending accounts, 403(b) savings match, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

Equal Employment Opportunity Statement

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please contact Talent Acquisition or call 617‑638‑8582.