Medical Assistant/Patient Service Specialist

Boston Medical Center; Easton (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Boston Medical Center is seeking a Medical Assistant / Patient Service Specialist to support both clinical and administrative teams in a multispecialty physician practice. The role involves preparing patients, taking vital signs, recording data in the EMR, and coordinating scheduling and testing.

The ideal candidate will have strong customer service, excellent communication, and EMR experience (Athena a plus); a high school diploma is required with preferred medical assistant education.

Qualifications

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

Responsibilities

• Assist providers and clinical staff with patient visits.
• Room patients and prepare them for the provider visit.
• Take vital signs and document in EMR.
• Enter patient history, medications, and allergies in the EMR.
• Schedule appointments and testing as directed.
• Answer calls, triage, and route telephone messages as needed.
• Support in office testing and supplies management.
• Float to other specialties as needed.

Skills

Customer service

Excellent communication

EMR experience

Office software

Education

High School Diploma or equivalent

Medical assistant program preferred

Tools

Athena EMR

Microsoft Office

Job description

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day‑to‑day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.

Position Summary

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in‑person or over the phone or via email.

Position: Medical Assistant Department: Patient Service Specialist Schedule: Full Time

Essential Responsibilities / Duties

• Key Responsibilities Clinical Works close with providers to assist in delivering world class care to patients.
• Room’s patients and prepares the patient for the provider visit.
• Takes vital signs as necessary.
• Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed.
• Required to perform controls on certain in office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Administrative Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/ or insurance referrals as per practice need.
• Responsible for managing assigned work queues.
• Must be able to work independently with little supervision.
• Adheres to all BMC South policies.
• Always uses discretion to ensure patient confidentiality.
• Flexibility to float to other medical specialties.
• Performs all other duties as requested.

Job Requirements

• Skills Strong customer service Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

Compensation Range:

$17.07- $24.04. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.