Medical Assistant / Patient Service Representative, Behavioral Health

Sutter Health; Sacramento (CA); On-site; Full time

Job summary

A leading healthcare organization in Sacramento is seeking a Medical Assistant to provide essential clinical and clerical support to enhance patient care. The ideal candidate will possess strong communication and organizational skills, ensuring efficient workflow and patient satisfaction. Responsibilities include assisting healthcare providers, managing patient interactions, and maintaining accurate records. This full-time position offers a competitive salary and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

• 1 year of recent relevant experience.
• BLS certification required.
• Competent in basic Medical Assisting skills.

Responsibilities

• Provides clinical and clerical support to patient care team.
• Ensures smooth workflow within the department.
• Integrates education and technical competence in patient interactions.

Skills

Medical Assisting

Communication

Time Management

Organizational Skills

Education

High School Diploma or GED

Medical Assistant Course Completion

Tools

Microsoft Office Suite

Electronic Health Record (EHR)

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SMF-Sutter Med Foundation- Central

Position Overview:

Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of high-quality patient care. Helps ensure smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a clinician.

Job Description:

EDUCATION:

• HS Diploma: High School Diploma or General Education Diploma (GED)
• Other: Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California. (Must present diploma within 90 days)
• OR Completion of Sutter Health on-the-job training equivalent to one year

CERTIFICATION & LICENSURE:

• BLS-Basic Life Support Healthcare Provider

• MA Certification by a California Medical Board recognized agency is required to be eligible for incentive (to be implemented in 2025)

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• General knowledge of various medical procedures, views, and equipment.
• Basic understanding of human anatomy, physiology, pathology, and medical terminology.
• Competent and validated in basic Medical Assisting skills such as taking vital signs, preparing patients for exam, and administering injections.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and electronic health record (EHR).

Ability to

• prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.
• work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

TRAVEL

• Travel required as needed.

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.88 to $33.45 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.