Medical Assistant – Patient Care & Clinic Operations

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Parkland Health and Hospital System at the Irving Health Care Center is seeking a Medical Assistant to join the integrated medical home team. The role supports physicians, nurses, and staff by performing administrative and clinical duties under supervision, including taking vital signs, preparing patients, and coordinating referrals.

The ideal candidate has completed an accredited Medical Assistant program, holds current BLS, and demonstrates strong communication and patient-centered care.

Qualifications

• Must have completed training through an accredited Medical Assistant training program.
• No prior experience required.
• Must have current healthcare provider BLS for Healthcare Providers certification within 90 days of hire and/or placement in job from one of the following: American Heart Association, American Red Cross Rescuer, Military Training Network.

Responsibilities

• Administrative Responsibilities: Review daily appointment schedule with relevant staff and develops a plan for patient care activities. Obtains external medical and immunization records prior to appointment; Forwards clinical information to internal or external specialty services in a timely manner; Process lab letters, phone calls, prescription refill requests, referrals and forms, and obtain prior authorizations for medications, referrals and tests per insurance requirements; Track labs and referrals, scans and indexes appropriate documents; documents all communication with patient per EHR standards. Collaborates with team to accommodate same day requests, checks, and responds to email and pools daily. Ensures work area is stocked with current forms for daily work and computer downtime. Demonstrates proficiency in the use of required computer systems.
• Clinical Responsibilities: Prepare and assess patients for visit. Ensure exam rooms are neat, clean, and stocked per infection control standards. Observe, record and report patient responses to medical care provided during appointment. Assist with office procedures and collection of specimens. Adhere to infection control and hand hygiene guidelines during all patient care activities. Recognize and adhere to Joint Commission Safety policies. Report safety concerns promptly by following the chain of command established in the area. Performs Environmental of Care and laboratory quality control per policies. Ability to travel to other locations as assigned, and contribute to team and clinic operations by cross-covering co-workers during training, meetings, lunch, and/or as needed per scope, competency and education.
• Professional Development Responsibilities: Constructively participate in employee engagement activities, patient satisfaction activities, performance improvement projects, departmental and committee meetings; shares ideas and best practices for improving operational and clinical workflow. Complete all required training prior to due date.
• Job Accountabilities: Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.

Skills

Basic patient skills

Effective communication

Patient-centered care

Education

Medical Assistant training program

Job description

Parkland Health and Hospital System at the Irving Health Care Center is seeking a Medical Assistant to join the integrated medical home team. The role supports physicians, nurses, and staff by performing administrative and clinical duties under supervision, including taking vital signs, preparing patients, and coordinating referrals.

The ideal candidate has completed an accredited Medical Assistant program, holds current BLS, and demonstrates strong communication and patient-centered care.