Medical Assistant Medical Office Representative

Dignity Health; Las Vegas (NV); On-site; USD 29,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation in Las Vegas is seeking a Medical Assistant to keep the day running smoothly for patients and the clinical team. You will lead in proactively preparing patient charts and ensuring information is current for those seen in the facility.

The role emphasizes empathy, efficient work, and strong customer service. Attendance requires a High School diploma or GED, a formal MA program, and BLS certification; CMA preferred.

Qualifications

• High School diploma or GED required.
• Completion of an accredited Medical Assistant program or military equivalent.
• BLS Certification from American Heart Association required.
• Certified Medical Assistant (CMA) preferred.

Responsibilities

• Prepare patient charts and ensure information is up-to-date for those seen in the facility.
• Provide empathetic patient interactions and uphold customer service standards.
• Greet patients with scripted greeting and close interactions using scripted closing phrases.

Skills

Customer service

Empathy

Education

High School Diploma or GED

Certified Medical Assistant (CMA)

BLS Certification (American Heart Association)

Job description

Job Summary And Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Consistently demonstrates customer service expectations as outlined.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing ____________________________________ this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required

• High School Graduate or High School GED
• Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
• BLS-American Heart Association

Preferred

• Six (6) months experience in an outpatient setting as a Medical Assistant and Six (6) months experience in an outpatient setting as a Medical Office Receptionist, or an equivalent amount of experience in a high-volume customer service role in another industry/environment
• 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health.
• Certified Medical Assistant AAMA (CMA)

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Pay Range

$20.96 - $29.60 /hour