Medical Assistant Medical Office Rep

CommonSpirit Health; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Dignity Health Medical Foundation in Nevada (Las Vegas) is seeking a Medical Assistant to keep daily operations smooth for patients and the clinical team. You will proactively prepare patient charts, ensuring information is complete and up to date for those seen in the facility.

The role emphasizes empathy, efficient work, and excellent customer service. You will greet patients with a scripted welcome, listen actively, and follow through with a courteous closing to support a positive patient

Qualifications

• High School Diploma or GED required or equivalent.
• Formal Medical Assistant program completion or military training equivalent required.
• Current BLS certification from American Heart Association preferred.

Responsibilities

• Prepare patient charts proactively, ensuring all information is current for those seen in the facility.
• Provide outstanding patient service and uphold customer service expectations.
• Demonstrate empathy, active listening, and a positive can-do attitude in every interaction.
• Use scripted greetings and closings to standardize patient communications over the phone and in person.

Skills

Customer service

Empathy

Active listening

Communication

Education

High School Diploma or GED

Formal Medical Assistant program or military training equivalent

BLS American Heart Association certification

Job description

Job Summary and Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• - Consistently demonstrates customer service expectations as outlined.
• - Consistently makes eye contact and smiles.
• - Demonstrates active listening with positive can do attitude.
• - Consistently respectful, concerned, and shows empathy.
• - Uses scripted greeting. "Thank you for choosing ____________________________________ this is (your name) how can I help you"
• - Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required

• - High School Graduate or High School GED
• - Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
• - BLS-American Heart Association

Preferred

• - Six (6) months experience in an outpatient setting as a Medical Assistant and Six (6) months experience in an outpatient setting as a Medical Office Receptionist, or an equivalent amount of experience in a high-volume customer service role in another industry/environment
• - 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health.
• - Certified Medical Assistant AAMA (CMA)

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.