Medical Assistant Lead, Primary Care

Partner's Healthcare; Peabody (MA); On-site; USD 69,596,000 - 79,401,000; Full time

Job summary

North Shore Medical Center, Inc. in Peabody, MA, is seeking a full‑time, 40‑hour Medical Assistant Lead for an onsite role serving primary and specialty care. Typical shifts run Monday–Friday, 7:30am–5:30pm, with approx.

20 patients daily. The Lead will supervise MA staff, coordinate clinic flow, and support providers with direct patient care and in-basket tasks. The ideal candidate demonstrates strong communication, takes ownership of daily operations, and mentors others.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Assistant (CMA) preferred/required by role.
• BLS Certification preferred.

Responsibilities

• Assist with complex office-based procedures and provide clinical oversight for quality programs.
• Provide leadership to the medical assisting team, including training and mentoring.
• Assign tasks and manage workload distribution for MA staff.
• Foster a collaborative team environment and professional growth.
• Coordinate patient flow to ensure timely and efficient care.
• Assist with patient intake, including history and vital signs.

Skills

Leadership

Clinical tasks

Administrative tasks

Epic experience

Primary Care exposure

Education

High School Diploma or Equivalent

Tools

Epic EMR

Job description

North Shore Medical Center, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite.

We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. Our hours of operation are Monday through Friday from 7:30am to 5:30pm, with staggered shifts during that time frame. On a typical day, you'll support a steady patient schedule (approximately 20 patients per day, depending on staffing and visit type). Medical Assistants are typically paired one-on-one with a provider and may provide additional support to other providers as needed. This position is primarily focused on primary care, with cross-coverage in specialty areas as needed.

This role is ideal for a strong Medical Assistant who:

• Is comfortable with direct communication and frequent, real-time feedback
• Enjoys taking ownership, anticipating needs, and keeping the day on track
• Is confident partnering with providers and guiding daily clinic flow
• Views indirect work (in-basket, follow-ups, coordination) as essential, not secondary
• Wants to be recognized as a key driver of clinic success, not just support

We support Medical Assistants in reaching the top of their certification and building a long-term career, which includes the expectation of holding a national certification.

Summary:

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care? Yes

Essential Functions:

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications and Credentials

Qualifications EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Assistant - requiredBasic Life Support [BLS Certification] preferredEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Assistant requiredBasic Life Support [BLS Certification] preferredExperienceExperience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required Additional Job Details (if applicable) Strongly Preferred:Experience working in a community-based medical practiceEpic experiencePrimary Care experienceLeadership experience

Additional Job Details (if applicable)

Strongly Preferred:Experience working in a community-based medical practiceEpic experiencePrimary Care experienceLeadership experience

Remote Type OnsiteWork Location Two Corporation Way Pay Range $24.25 - $27.71/HourlyGrade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.