Clinic/Practice Assistant, Primary Care

Partner's Healthcare; Peabody (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham in Peabody, MA is seeking a full-time Clinic/Practice Assistant to support administrative and clinical functions in a busy primary care setting.

This onsite role involves scheduling, check-in/out duties, patient greetings, billing processing, and coordination with the clinical team; prior healthcare admin experience and Epic familiarity are strongly preferred.

Qualifications

• Education: High School Diploma or Equivalent required.
• Licenses and Credentials: CMAA preferred.
• Experience: Office experience 2-3 years required.
• Strongly preferred: Healthcare admin experience; Epic experience; Ambulatory/Outpatient; Primary Care experience.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as 'Super User' for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

Skills

Healthcare administrative experience

Ambulatory/Outpatient experience

Primary Care experience

Office experience

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant (CMAA)

Tools

Epic

Job description

Site: North Shore Medical Center, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite. We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our busy practice. This is a fully onsite position, Monday through Friday, with 8-hour shifts staggered between 7:30 AM and 5:30 PM based on practice and team needs. The ideal candidate will have prior healthcare administrative experience and be comfortable working in a fast-paced environment while providing exceptional support to both patients and the clinical team.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records.
• -Greet and assist patients.
• -Answer telephones, assist callers with routine inquiries, and schedule appointments.
• -File materials in patient folders and print appointment schedules.
• -Process patient billing forms and scan documents to patient medical records/LMR.
• -Call for patient medical records and laboratory test results.
• -Open and distribute unit mail or faxes.
• -Type forms, records, schedules, memos, etc., as directed.
• -May be required to accept co-payments.
• -Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• -Acts as "Super User" for scheduling, registration, and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Administrative Assistant [CMAA] - preferredExperienceOffice experience 2-3 years requiredAdditional Job Details (if applicable) Strongly Preferred: Healthcare admin experience Epic experience Ambulatory/Outpatient experience Primary Care experience Remote Type OnsiteWork Location Two Corporation WayScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)

Pay Range

$17.71 - $24.94/HourlyGrade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.