Medical Assistant Lead, Primary Care

Mass General Brigham - Salem Hospital; Peabody (MA); On-site; USD 33,000 - 38,000; Full time

Job summary

Mass General Brigham's North Shore Medical Center in Peabody, MA, seeks a full-time Medical Assistant Lead to oversee clinical operations at 2 Corporation Way. The role focuses on primary care with some cross-coverage, guiding daily clinic flow and supporting a steady patient schedule.

You will mentor the MA team, handle training, assign tasks, coordinate patient intake and flow, and serve as a preceptor for new hires, reporting to the Practice Manager and Medical Director.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Assistant credential required.
• 3–5 years MA experience with clinical and administrative tasks.
• Epic experience and leadership experience preferred.
• BLS certification preferred.

Responsibilities

• Provide leadership to the medical assisting team, including training and mentoring.
• Assign tasks and ensure proper workload distribution.
• Coordinate patient flow and timely delivery of care.
• Assist with patient intake and preparing patients for examination.
• Serve as preceptor for new hires or students and supervise clinic support staff.

Skills

Leadership

Team coordination

Patient flow management

Clinical oversight

Education

High School Diploma or Equivalent

Certified Medical Assistant

Tools

Epic

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite.

We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. Our hours of operation are Monday through Friday from 7:30am to 5:30pm, with staggered shifts during that time frame.

On a typical day, you’ll support a steady patient schedule (approximately 20 patients per day, depending on staffing and visit type). Medical Assistants are typically paired one-on-one with a provider and may provide additional support to other providers as needed. This position is primarily focused on primary care, with cross-coverage in specialty areas as needed.

This role is ideal for a strong Medical Assistant who:

• Is comfortable with direct communication and frequent, real-time feedback
• Enjoys taking ownership, anticipating needs, and keeping the day on track
• Is confident partnering with providers and guiding daily clinic flow
• Views indirect work (in-basket, follow-ups, coordination) as essential, not secondary
• Wants to be recognized as a key driver of clinic success, not just support

We support Medical Assistants in reaching the top of their certification and building a long-term career, which includes the expectation of holding a national certification.

Summary

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care? Yes

Essential Functions

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Medical Assistant - required

Basic Life Support [BLS Certification] preferred

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Medical Assistant required

Basic Life Support [BLS Certification] preferred

Experience

Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Strongly Preferred

Additional Job Details (if applicable)

• Experience working in a community-based medical practice
• Epic experience
• Primary Care experience
• Leadership experience

Remote Type

Onsite

Work Location

Two Corporation Way

Pay Range

$24.25 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.