Medical Assistant (Internal Medicine North)

Holland Hospital; Holland (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Holland Hospital is seeking a Medical Assistant to support providers and care teams in both primary and specialty settings. Responsibilities include vital signs, exam prep, and assisting procedures, with careful documentation and patient education.

The role emphasizes teamwork, efficient patient flow, and high-quality care, with a $3,000 sign-on bonus and a typical full-time schedule Monday–Friday, 8am–5pm.

Qualifications

• High school diploma or GED required.
• Current Medical Assistant certification/registration or LPN required.
• BLS certification required within 60 days of hire.

Responsibilities

• Maintains patient-centered care by obtaining vitals, preparing for exams, and assisting with procedures.
• Coordinates referrals and follows up on test results to ensure continuity of care.
• Documents patient information accurately in the EMR and manages medication and lab orders as needed.
• Assists with minor procedures and ensures sterile fields and patient comfort during care.
• Supports care team by effective communication and timely patient education.

Skills

Communication

Patient care

Clinical support

Education

High School Diploma/GED

Medical Assistant Certification/Registration

LPN

Tools

EMR system

Job description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.The Medical Assistant supports providers and care teams by performing clinical and administrative duties to ensure efficient, high-quality patient care. Responsibilities include obtaining vitals, preparing patients for exams, assisting with procedures, managing documentation, coordinating referrals, and providing patient education and follow-up. This role promotes positive patient experiences through effective communication, teamwork, and attention to detail in both primary and specialty care settings.$3,000 Sign On Bonus*Pay Range: $18.50 - 24.83 per hourEmployment Type: Full Time, 76 every 2 weeks.Schedule : Monday through Friday, 8am to 5pm, no weekends or holidays.Requirements: High School Diploma/GED required, Current Medical Assistant Certification or Registration or LPN required , BLS for the Healthcare Provider 60 days after hire required.PATIENT CAREMaintains a confidential, safe, and patient-focused environment.Responds appropriately to patient emergencies in person and via phone.Applies clinical screening tools and obtains/upgrades patient information and vital signs.Orders labs, refills prescriptions, and coordinates referrals/testing per protocol.Reviews After Visit Summary (AVS) with patients and families to ensure understanding.Provides patient education on care gaps, preventive health, and AVS instructions.Supports accessibility needs and room setup adjustments.Manages referral communication and coordination with specialty offices.Follows up on test results and ensures care team addresses abnormal or pending items.PROVIDER SUPPORTCollaborates with providers to form a patient-centered care team.Anticipates provider needs to enhance clinical productivity.Facilitates communication between patients, providers, and care teams.Screens calls, gathers relevant information, and communicates professionally.Ensures completion of confidential questionnaires and required forms.Manages appointment scheduling, cancellations, and urgent visit protocols.Coordinates with providers and pharmacy for medication management and adherence.CLINICAL PROCEDURESPrepare patients and exam rooms for procedures (e.g., minor surgeries, wound care, pap smears).Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.DOCUMENTATIONAccurately documents and updates patient records and medication logs.Maintains logs for clinical equipment, point-of-care testing, and sample medications.Obtains prior authorizations (as needed) and manages recalls, overdues, and EMR actions.Prepares charts for upcoming visits, ensuring all relevant records are available.Initiates standing or routine pre-visit orders per protocol.Coordinates with central services for proper categorization and routing of clinical documents.Operational ExcellenceContributes to continuous quality improvement and responds effectively to changes in clinical workflows, policies, or priorities.Engages in learning experiences and ensures compliance with policies and regulations.Maintains ethical billing practices and patient confidentiality.Communicates effectively with referral sources.Contributes to initiatives improving care coordination, reducing no-shows, and closing care gaps.Provides workflow improvement feedback related to planning, huddles, and team collaboration.*Current employees not eligible for the sign on bonusHolland Hospital is an Equal Opportunity Employer, please see our EEO policy