Medical Assistant II-GI Procedure Prep Call Center

Indiana University Health; United States; Ibrido; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits package

401(k) with employer match

Tuition reimbursement

Student loan forgiveness eligibility

Employee Assistance Program (EAP)

Wellness program incentives

Professional growth opportunities

Descrizione del lavoro

Indiana University Health is seeking a Medical Assistant II for the GI Procedure Prep Call Center. You will educate patients, answer calls about colonoscopy prep, and support patients through the preparation process in a fast-paced, team‑oriented environment.

Strong communication and critical thinking are essential. This full‑time role offers a Monday–Friday schedule with a 7:00 AM–3:30 PM shift and a remote work option after onsite orientation.

Competenze

• AHA Basic Life Support for healthcare workers (BLS) certification required.
• High school diploma or equivalent required; graduation from a Medical Assistant program required.
• Current CMA/RMA/CCMA/NCMA/CMAC certification.
• Knowledge of OSHA, CLIA, and ADA.
• Knowledge of ICD-10 and CPT coding.
• TB documented or validated within 6 months of hire.
• Familiarity with Meaningful Use and Standard Work Programs within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Understanding of insurance plans and third‑party payers.
• Ability to master standard clinical competencies per policy.

Mansioni

• Answer incoming patient calls regarding colonoscopy and GI procedure prep.
• Educate patients on GI prep instructions per guidelines.
• Support patients through preparation and address concerns.
• Navigate multiple GI prep protocols and patient scenarios.
• Escalate clinical questions outside scope to appropriate resources.
• Provide compassionate, patient‑focused service during every interaction.
• Triage and elevate patient needs when required.

Conoscenze

Critical thinking

Multitasking

Calm under pressure

Phone communication

Customer service

Attention to detail

Team player in call center

Formazione

High school diploma or equivalent

Medical Assistant program graduate

Strumenti

EMR systems

Descrizione del lavoro

Medical Assistant II - GI Procedure Prep Call Center

Make a meaningful impact before a patient's procedure even begins. As a Medical Assistant II supporting our GI Procedure Prep Call Center, you'll play a vital role in helping patients feel informed, prepared, and confident before their GI procedures. This position combines patient education, medical support, and strong communication skills in a fast-paced, collaborative environment where your ability to think critically and multitask will directly contribute to exceptional patient care.

Position Highlights

• Full-time, 40 hours per week
• Monday-Friday schedule, 7:00 AM - 3:30 PM
• No weekends or holiday requirements
• Located at 950 N. Meridian St.
• Remote work opportunity after approximately 4 weeks of onsite orientation and training
• No routine travel required

What You'll Do

• Answer incoming patient calls regarding colonoscopy and GI procedure preparation
• Educate patients on procedure prep instructions within established guidelines
• Support patients throughout the preparation process and help address concerns
• Navigate multiple GI prep protocols and patient scenarios
• Escalate clinical questions or concerns outside of scope to appropriate resources
• Provide compassionate, patient-focused service during every interaction
• Appropriately triage and elevate patient needs

What Makes You Successful

• Strong critical thinking and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Calm and professional approach under pressure
• Excellent phone communication and customer service skills
• Strong attention to detail and organizational skills
• Comfort working in a high-volume call center environment
• Commitment to providing exceptional patient support and education

What You'll Learn

No prior GI specialty experience is required. We will provide training on:

• GI procedure preparation protocols
• Department workflows and processes
• Procedure-specific knowledge
• Escalation pathways and resources

What to Expect

• Approximately 35 patient calls per day
• Frequent patient interaction by phone
• Fast-paced, team-oriented environment
• Ongoing opportunities to build expertise in GI healthcare
• A role that combines medical assisting, patient education, and call center support

Six-Month Success Looks Like

• Independently managing prep-related patient calls
• Confidently applying GI preparation protocols
• Effectively triaging and escalating patient concerns
• Delivering clear, accurate patient education and support
• Serving as a trusted resource for patients preparing for GI procedures

Why Join Us?

• Gain specialized experience in GI healthcare
• Develop expertise in procedure preparation and patient education
• Enjoy a stable Monday-Friday schedule
• No weekends or holidays
• Full-time hours with a consistent schedule
• Work for Indiana's leading healthcare system committed to compassionate, patient-centered care

Benefits Designed for You

• Competitive benefits packageBenefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi-weekly financial incentives
• Professional growth and development opportunities

If you thrive in a fast-paced environment, enjoy helping patients, and can confidently balance multiple priorities while delivering outstanding service, we'd love to hear from you.

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-part payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.

A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.