Medical Assistant I-Secretary Laboratory

UnityPoint Health; Waterloo (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

UnityPoint Health is seeking a full-time Medical Assistant I/Secretary to provide clerical support and assist in the preanalytical phases of laboratory testing. This role includes greeting patients, managing lab specimens, and handling patient registrations. We offer a competitive benefits package, fostering a culture of belonging and exceptional support in the workplace.

Benefits

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Tuition reimbursement

Pet insurance

Qualifications

• Valid driver’s license required.
• Interpersonal skills focused on customer and patient interactions.
• Able to read, write, and speak English.

Responsibilities

• Communicates with lab personnel for specimen pickup.
• Registers patients and specimens into computer systems.
• Manages incoming fax reports and lab orders.

Skills

Interpersonal skills

Customer focused

Professionalism

Basic computer skills

Word processing

Spreadsheet knowledge

Email skills

Web browsing

Education

High school diploma or equivalent

Education in health science or medical assistance

Tools

Laboratory Information Systems (LIS)

Hospital Information Systems (HIS)

Job description

Overview

Medical Assistant I/Secretary

UnityPoint Health - Allen

Shift: Full-time; 1230-2100; every 9th weekend; holiday rotation

Benefits Eligible

The Medical Assistant I Secretary position provides departmental clerical support to the laboratory and performs duties in the preanalytical phases of laboratory testing. This position is responsible for greeting outpatients, answering phones, receiving lab specimens from nursing staff and physician offices, performing specimen registrations and order entry for lab orders.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Communicates with lab phlebotomists, couriers and others for specimen pickup and draw needs
• Registers patients and specimens into the LIS/HIS computer systems
• Manages incoming fax reports and lab orders
• Orders and releases laboratory orders for patient testing in the computer system
• Performs audits on patient orders for accuracy
• Assists with denial work ques and/or billing questions
• Other administrative/Clerical duties as assigned
• Answers incoming phone calls and directs to appropriate laboratory staff as necessary
• Greets outpatients and other guests of the laboratory

Qualifications

Minimum Qualifications:

• Valid driver’s license
• Must have interpersonal skills that are customer and patient focused and exhibit professionalism
• Must be able to read, write and speak English
• Must possess basic computer skills and knowledge using word processing, spreadsheet, email and web browser

Preferred:

• High school diploma or equivalent
• Education or courses in health science or medical assistance
• Laboratory or medical office clerical experience
• Prefer experience with Laboratory Information Systems (LIS) and Hospital Information Systems (HIS)