Medical Assistant I-Complex Care

Nemours; Jacksonville (FL); On-site; USD 36,000 - 45,000; Full time

Job summary

Nemours seeks a Medical Assistant for the Complex Care team in Jacksonville, FL. The MA coordinates patient flow, assists with data collection, and documents medical history to support providers during outpatient visits. The role requires adherence to Nemours protocols and strong patient-family communication.

The MA will perform point-of-care testing, administer vaccines, collect specimens, and collaborate with the care team to maintain efficient visits and accurate records.

Qualifications

• High School Diploma required.
• Healthcare and Customer Service experience recommended or counted for experience.
• Medical Assistant Certification preferred.
• BLS certification from American Heart Association within three months of employment and maintained thereafter.

Responsibilities

• Greets patients and families at the clinical setting per Nemours standards.
• Verifies patient identity using two identifiers (name and date of birth).
• Prepares exam rooms, clinic equipment and computer technology, and maintains inventory for outpatient visits.
• Rooms patient and ensures required documents and diagnostic reports are available.
• Obtain and document height, weight, vital signs, and head circumference.
• Perform and document point-of-care testing and controls.
• Administer and document vaccines and approved medications as defined by policy and provides vaccine records to families.
• Perform and collect routine laboratory specimens and operate required medical equipment.
• Assist in the flow of patient care and support examination or treatment.
• Act as liaison between support services, other clinical divisions, and patient regarding care and wait times.
• Make confirmation calls to ensure visits are in 'confirmed' status prior to visit or per department protocol.

Skills

Healthcare experience

Customer service experience

Education

High School Diploma

Job description

Nemours is seeking a Medical Assistant for our Complex Care team in Jacksonville, FL

The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.

Essential Functions:

Greets patients and families at the clinical setting according to Nemours Standards of Behavior. Verifies patient identity using two patient identifiers (name and date of birth). Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit. Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports. Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies Performs clinical duties to support the outpatient visit to include, but not limited to the following:

• Obtain and document height, weight, head circumference and vital signs.
• Documents reason for visit, chief complaint and initiates orders defined using smart sets as appropriate for scope of service and Nemours' protocol.
• Assist with patient examination/treatment.
  • Perform and document point of care testing, and controls.
  • Administers and documents vaccines and approved medications as defined by policy as ordered and provides vaccine records to families
  • Perform and collect routine laboratory specimens
  • Operate required medical equipment.
  • Assist in the flow of patient care

Act as a liaison between support services, other clinical divisions, and patient regarding care and status of wait times. Make confirmation calls that are not completed by automated systems to ensure all visits are in "confirmed" status prior to visit or per Department protocol

Requirements:

• High School Diploma required.
• Healthcare and Customer Service experience. Educational experience can be counted for years of experience.
• Medical Assistant Certification preferred.
• Basic Life Support (BLS) from American Heart Association (AHA) within three months of employment and continue to maintain as required.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .