Medical Assistant I-Complex Care

The Nemours Foundation; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

The Nemours Foundation in Jacksonville, FL is seeking a Medical Assistant for the Complex Care team. The MA will coordinate patient flow, collect data, prepare exam rooms, and document histories in the medical record under provider direction.

Responsibilities include clinical duties to support outpatient visits, vaccines and specimen collection, and acting as liaison among care teams, with emphasis on patient and family communication and accuracy of documentation.

Qualifications

• High School Diploma required.
• Healthcare and Customer Service experience.
• Medical Assistant Certification preferred.
• Basic Life Support (BLS) from American Heart Association within three months of employment and maintain as required.

Responsibilities

• Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
• Verifies patient identity using two patient identifiers (name and date of birth).
• Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.
• Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.
• Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies
• Performs clinical duties to support the outpatient visit to include obtaining and documenting height, weight, head circumference and vital signs, and documenting reason for visit and initiates orders as appropriate.
• Assist with patient examination/treatment including point of care testing, vaccines, collecting routine laboratory specimens, operating required medical equipment, and supporting the flow of patient care.
• Act as a liaison between support services, other clinical divisions, and patient regarding care and wait times.
• Make confirmation calls to ensure visits are in “confirmed” status prior to visit or per Department protocol

Skills

Customer service

Healthcare experience

Clinical data collection

Education

High School Diploma

Medical Assistant Certification (preferred)

Job description

Nemours is seeking a Medical Assistant for our Complex Care team in Jacksonville, FL

The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.

Essential Functions:

1. Greets patients and families at the clinical setting according to Nemours Standards of Behavior.

2. Verifies patient identity using two patient identifiers (name and date of birth).

3. Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.

4. Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.

5. Receive, unpack, store, inventory, transport non-controlled medications and clinic supplies

6. Performs clinical duties to support the outpatient visit to include, but not limited to the following:

   • Obtain and document height, weight, head circumference and vital signs.

   • Documents reason for visit, chief complaint and initiates orders defined using smart sets as appropriate for scope of service and Nemours’ protocol.

• Assist with patient examination/treatment.

  • Perform and document point of care testing, and controls.

  • Administers and documents vaccines and approved medications as defined by policy as ordered and provides vaccine records to families

  • Perform and collect routine laboratory specimens

  • Operate required medical equipment.

  • Assist in the flow of patient care

1. Act as a liaison between support services, other clinical divisions, and patient regarding care and status of wait times.

2. Make confirmation calls that are not completed by automated systems to ensure all visits are in “confirmed” status prior to visit or per Department protocol

Requirements:

High School Diploma required.
Healthcare and Customer Service experience. Educational experience can be counted for years of experience.
Medical Assistant Certification preferred.
Basic Life Support (BLS) from American Heart Association (AHA) within three months of employment and continue to maintain as required.