Medical Assistant Medical Specialties

Brigham and Women's Hospital; Boston (MA); On-site; USD 31,684 - 34,440; Full time

Job summary

Brigham and Women's Hospital, located at 45 Francis Street in Boston, MA, seeks a Medical Assistant to support clinical and non-clinical patient services. The role involves taking vital signs, documenting patient information, scheduling, and ensuring smooth patient flow under healthcare providers.

The position requires 1–2 years of direct Medical Assistant experience, a High School Diploma or equivalent (Associate's degree preferred), and BLS plus Certified Medical Assistant credentials.

Qualifications

• Education: High School Diploma or Equivalent required or an Associate's Degree in Medical Assisting preferred.
• Can this role accept experience in lieu of a degree? No.

Responsibilities

• Assist with onboarding training for junior Medical Assistants.
• Escort patients to exam rooms and prepare equipment for providers.
• Interview patients, record medical information, and measure vital signs.
• Explain treatments, medications, diets, and instructions; provide educational materials.
• Handle general office duties and act as liaison with other departments; advocate for patients.

Skills

Interpersonal skills

Communication

Time management

Attention to detail

Phlebotomy (if competence)

Vital signs

Medical terminology

EHR proficiency

Team collaboration

Education

High School Diploma or Equivalent

Associate's Degree in Medical Assisting (preferred)

Tools

EHR systems

Medical office software

Job description

Job Summary

The role supports healthcare teams by assisting with both clinical and non‑clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions

• Assists junior Medical Assistants with day‑to‑day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Shows patients to examination rooms, prepares necessary equipment for healthcare providers, and interviews patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explains treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Performs general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collects blood, tissue, or other laboratory specimens, logs them, and prepares them for testing; performs phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and checks expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Is responsible for improving appropriate departmental quality initiatives, such as patient identifiers and hand hygiene.

Qualifications

Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials:

• Basic Life Support (BLS) Certification.
• Certified Medical Assistant (National Certification).

Experience

Direct Medical Assistant experience or medical field work 1–2 years required.

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Job Details

• Remote Type: Onsite
• Work Location: 45 Francis Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $22.75 – $24.94 hourly
• Grade: 3

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.