Medical Assistant - Healthguide

Guidehealth; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Guidehealth is seeking a Healthguide to enhance patient navigation and engagement. This role involves building trusting relationships with patients and providers, assessing diverse patient needs, and supporting care plan adherence. The ideal candidate should possess strong communication skills and experience in a healthcare or support context. This position is vital to delivering coordinated care and ensuring patient access to necessary resources.

Qualifications

• Strong communication skills to build relationships with patients and providers.
• Ability to assess and address diverse patient needs.
• Experience in a healthcare or support role preferred.

Responsibilities

• Build trusting relationships with patients and caregivers.
• Engage high-risk patient populations through effective communication.
• Support patients in understanding and following care plans.

Skills

Patient communication

Patient navigation

Health education

Job description

WHO IS GUIDEHEALTH?

Guidehealth is a data‑powered, performance‑driven healthcare company dedicated to operational excellence. We aim to make high‑quality healthcare affordable, improve patients’ health, and restore the fulfillment of practicing medicine for providers. Powered by AI and predictive analytics, we leverage remotely‑embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. We are physician‑led and empower partners to deliver high‑quality, outcome‑focused care inside and outside the exam room for all patients.

Job Description

The Healthguide is a key member of Guidehealth’s care delivery model, bridging patients, their primary care physicians, specialty providers, community resources, and the clinical team. The role blends patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.

What You'll Be Doing

Patient Engagement & Navigation

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations through bi‑directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Utilize effective communication modalities (calls, texts, video visits, patient portals, emails, AI agents) to engage and support high‑risk patients.
• Recognize and escal…