Medical Assistant/HCA

Planned Parenthood Arizona Inc; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Planned Parenthood Arizona Inc. Health Centers seek a Health Care Assistant to support front and back-office duties, focusing on reproductive health services and patient education, including birth control counseling and STI testing.

You will work across patient intake, medical records, and inventory management, ensuring accurate documentation and patient privacy. You will greet clients, help with appointment scheduling, specimen collection support, basic vitals, and lab processing, while

Qualifications

• High School diploma or GED required.
• Two years of customer service experience preferred.
• Experience in a health care facility is helpful but not required.

Responsibilities

• Greet clients in a professional, friendly manner and assist with front desk duties.
• Maintain medical records and ensure confidentiality under HIPAA guidelines.
• Assist with inventory, sterilization, and basic lab tasks within scope of practice.
• Provide patient education and information on contraceptive methods and pregnancy options.
• Schedule appointments and coordinate patient flow within the health center.

Skills

Customer service

Communication skills

Professionalism

HIPAA privacy

Education

High School diploma or GED

Certified Medical Assistant

Tools

Windows-based computer systems

Job description

SUMMARYThe Health Care Assistant is responsible for the performance of front and back-office duties in Planned Parenthood Health Centers. Services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referrals, HIV testing, annual exams, abortion care and more.GENERAL PRIORITIESFront OfficeFront desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork.Provides general information and patient education including discussing pregnancy options with patientsprovides patients with information on all contraceptive methods including Emergency Contraception and abortion education.Schedules appointments. Responsible for knowing and understanding all medical services / programs provided as well as fees.Maintains medical recordsPharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation.DIRECT RESPONSIBILITIESBack OfficeInventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked.Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.Patient education - evaluates patient needs for education on an individual basisLaboratory testing - measures weight, height, and takes blood pressure.Performs lab tests and veni-puncture within scope of practice approval.Documents lab results in patient chart and in lab book.Clinician support - instructs patients on procedures. Reassures patients during exams and procedures. Documents all actions appropriately.Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary informationGENERAL ATTRIBUTESOutstanding moral character and commitment to neutrality, confidentiality, and professionalismAbility to build trust and relationships with broad and diverse audiencesExceptional organization skills and attention to detailExcellent written and verbal communication skills with emphasis on tact and diplomacyAbility to identify and solve complex problems using good judgment and discernmentAbility to work independently in a fast-paced growth environment, manage multiple prioritiesProven project management skills and track record of delivering results on timeDemonstrated analytical skills and the ability to interpret data, identify trends and recommend solutionsDemonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPointWillingness to travel to all health centers in service areaHIPAA STATEMENTAll Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality health care.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCEHigh School diploma or GED - RequiredOne year of work experience in a health care facility or clinic - Not RequiredTwo years of customer service experience - preferred / Not RequiredCertified Medical Assistant - preferred/ Not RequiredExperience with Windows based computer systems helpful.