Medical Assistant/Front Desk support

Medical Institute of Healthy Aging; Walnut Creek (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Medical Institute of Healthy Aging (MIHA) seeks an experienced medical assistant to support a proactive aging medicine model. You will supervise clinical workflows, assist with aesthetic skin treatments, and train staff while maintaining strict OSHA/HIPAA compliance.

Responsibilities include patient intake, vital signs, IV therapies, and assisting physicians with procedures such as pellet insertions and PRP ozone.

Qualifications

• Must be a medical assistant with 2 years experience; Bachelor's degree preferred.
• CPR, ACLS, and BCLS Certification;
• Knowledge of OSHA, FDA, and HIPAA compliance.

Responsibilities

• Supervise clinical workflows and team assignments to ensure seamless flow between front and back office.
• Provide aesthetic skin treatments and supervise related activities.
• Train staff and implement competency checklists for each role.
• Prepare exam rooms and stock supplies for patient care.
• Greet patients, take vital signs, and collect urine specimens; perform dip urinalysis when indicated.
• Assist with pellet insertion, PRP ozone procedures, IVs, blood prep, and specimen handling.
• Triage calls for pharmacy requests and lab results; document outcomes in EHR.
• Oversee logs and records for OSHA/HIPAA; maintain sterilization/disinfection standards.
• Travel to other sites within a reasonable geographic region to assist operations and training.

Skills

Critical thinking

Initiative

Team coordination

EHR documentation

Education

Bachelor's degree preferred

Medical Assistant certification (advantage)

CPR Certification

ACLS Certification

BCLS Certification

Tools

EHR system

Job description

Medical Institute of Healthy Aging (MIHA) is the first-of-its-kind medical clinic exploring a new field of medicine called Valengerontology. Patient care remains the focus of the clinic but in a different paradigm than the “disease-centric” model. Rather than the reactive, “fix it after it breaks” approach to treating patients, the model of MIHA is to be proactive by trying to assess the aging parameters of its clients/patients so that therapies to heal the body as a whole are employed. The organ system specific damage that have evolved from the focus of disease is redesigned to a more basic understanding related to more basic metabolic process (eg genetic predisposition, inflammation, microbiome compromise, hormone imbalances, toxicity). By taking this view and being more proactive, the process of improving the medical condition can be more personalized and precise and hopefully also preventative.

We are looking for an experienced medical assistant who is a critical thinker, able to take initiative with little direction, and has an interest in alternative health care.

Duties include:

• Supervise clinical workflows and team assignments to ensure seamless flow between front and back office.
• aesthetic skin treatments
• Effectively train new and existing staff and implement competency checklists for each.
• Perform standard MA duties including daily preparation of exam rooms in the clinical area for patient care and stocking of all necessary supplies.
• Properly greeting and escorting patients to exam rooms, taking the required vital signs and obtaining urine specimens; performing dip urinalysis and review when indicated.
• Demonstrate and oversee the preparation for pellet pt insertion and assist Doctor with procedure & clean up; prepare vitamin IVs and assist with administration and clean up; set up pt for procedures (e.g.: PRP ozone) and assist doctor during procedure; prepare blood specimens, track, and send out packages & results
• Triage patient calls for pharmacy requests, test results, medical questions and concerns as directed by the physician; documenting outcomes in EHR.
• Ensure consistent and adequate inventory and call & receive orders
• Oversee maintenance of all logs and records for OSHA/HIPAA.
• Demonstrate proper sterilization and disinfection practices throughout the facility and hold MA staff accountable to same standard.
• Demonstrate proper bio-hazardous or “red bag” waste policy and procedure for proper disposal of biomedical waste and hold MA staff accountable to same standard.
• Travel to other sites within a reasonable geographic region to assist with clinical operations and/or training.
• Preparation and administration of intravenous solutions including blood products
• PhysioAge
• Actively manage IRB studies
• Perform other office duties as assigned by Physician/Manager.
• Looking for someone with a positive attitude and the ability to handle constructive criticism

The ideal candidate will be responsible for providing care to patients while adhering to compliance standards. This candidate should be able to recognize patient needs and prioritize those needs with the needs outlined by physicians.

Responsibilities

• Assure quality care by adhering to standards set by the physicians
• Provide care education to patients in person or over the phone
• Adhere to compliance guidelines throughout processes (OSHA, HIPAA)

Qualifications

• Must be a medical assistant with 2 years experience -- Bachelor's degree preferred
• CPR, ACLS, and BCLS Certification
• Knowledge of OSHA, FDA, and HIPAA compliance