Medical Assistant & Front Desk Specialist (Hybrid Role)

Three Crosses Regional Hospital; Las Cruces (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Three Crosses Regional Hospital in Las Cruces, NM, is seeking a Certified Medical Assistant who can perform both MA and medical receptionist duties, delivering patient-centered service and accurate clinical and front-office support.

The role requires BLS certification, HS diploma, and at least two years of MA experience in a physician office or outpatient setting, with certification preferred. You will maintain EHR records, schedule appointments, and assist with patient care.

Qualifications

• High School Diploma or equivalent is required.
• Current BLS certification is required.
• Minimum of two (2) years of Medical Assistant experience in a physician office or outpatient clinical setting is required.

Responsibilities

• Assist physicians and nursing personnel with injections, EKGs, phlebotomy, and other patient care procedures within the scope of the position.
• Obtain and accurately record patient information, medical history, and vital signs in the EHR.
• Record and process patient care documentation accurately and in a timely manner.
• Coordinate patient care as directed by physicians and in accordance with established organizational standards, policies, and procedures.
• Organize, stock, and clean exam and treatment rooms and sterilize instruments as required.
• Maintain established quality control standards and required Medical Assistant and BLS/CPR certifications.
• Assist with general patient care and preparation for examinations as needed.
• Greet patients and assist with patient check-in and check-out.
• Schedule and confirm patient appointments, follow-up visits, and procedures.
• Answer incoming telephone calls, respond to voicemails, route messages, and follow up as appropriate.
• Verify and update patient demographic, insurance, and contact information.
• Assist with referrals, orders, medical records, and other patient documentation as needed.
• Collect applicable patient payments and accurately document financial information.
• Provide professional customer service and assist patients with questions, forms, and general clinic needs.
• Maintain clean, organized, and welcoming reception and patient-care areas.
• Perform both Medical Assistant and Medical Receptionist duties and transition between clinical and front-office responsibilities based on patient volume, staffing, and operational needs.
• Perform other duties as assigned.

Skills

Patient care

BLS certification

Front-office coordination

Documentation

Telephone etiquette

Education

High School Diploma or equivalent

Medical Assistant certification (preferred)

Tools

EHR system experience

Job description

Three Crosses Regional Hospital in Las Cruces, NM, is seeking a Certified Medical Assistant who can perform both MA and medical receptionist duties, delivering patient-centered service and accurate clinical and front-office support.

The role requires BLS certification, HS diploma, and at least two years of MA experience in a physician office or outpatient setting, with certification preferred. You will maintain EHR records, schedule appointments, and assist with patient care.