Medical Assistant - Front Desk (Phlebotomist and Tech)

Nli; Miami (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, Vision, Life Insurance

Paid Time Off

Job summary

NuLife Institute in Miami, Downtown, seeks a unique Hybrid Front Desk / Administrative Concierge + Medical Assistant. This role blends luxury patient experience with clinical support, demanding poise, precision, and dual competency across reception and medical tasks.

The successful candidate will greet patients by name, manage data in EHR/CRM, assist providers during procedures, and maintain impeccable front-of-house standards while supporting clinical workflows.

Qualifications

• Dual competency to switch between luxury concierge and clinical tasks
• Polished appearance and confident, controlled communication
• Situational awareness to read rooms and anticipate needs
• Ability to manage multiple patients, providers and tasks without errors

Responsibilities

• Greet patients by name and manage front-desk flow
• Enter and manage patient data in EHR/CRM with accuracy
• Create and manage lab requisitions and documentation
• Prepare exam rooms and assist providers during procedures
• Perform venipuncture, injections, IV prep, and urinalysis
• Upload and maintain laboratory results in patient records

Skills

Dual Competency

Presence & Professionalism

Situational Awareness

Precision Under Pressure

Ownership Mentality

Detail Orientation

Bilingual English/Spanish

Education

Medical Assistant Certification (Required)

Graduate of accredited MA program

CPR Certification

Paramedic or military medical training (optional)

Tools

EHR/CRM systems experience

Job description

NuLife Institute – Front Desk / Administrative Concierge + Medical Assistant (Hybrid Role)

Location: Miami - Downtown
Position Type: Full-Time and Part Time

Compensation: Competitive base + performance incentives tied to patient experience, operational precision, and clinical support

Role Overview (Read This Twice)

This is not a front desk role. This is a dual-impact position responsible for:

1. Controlling the entire front-of-house patient experience
2. Executing clinical support tasks at a high level

You are the bridge between luxury hospitality and medical precision.

If you can’t operate in both environments seamlessly—this will break you.

Core Responsibilities

1. Patient Experience & Front Desk Control

• Greet every patient by name immediately—no exceptions
• Maintain a calm, polished, high-end environment at all times
• Manage check-in/check-out with zero friction or confusion
• Control patient flow, delays, and communication proactively

2. Administrative & Operational Execution

• Enter and manage patient data in EHR/CRM systems with accuracy
• Handle inbound/outbound communication with clarity and authority
• Create and manage lab requisitions and documentation
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness)
• Support inventory tracking and ordering with Office Manager

3. Clinical / Medical Assistant Responsibilities (Non-Negotiable)

• Greet patients and confirm medical questionnaires and consent forms
• Vital sign assessments accurately and efficiently
• Prepare exam rooms and assist providers during procedures
• Perform lab-related tasks, including:
• Venipuncture
• Injections
• IV preparation and/or initiation
• Urinalysis
• Assist in operating medical equipment for routine diagnostics
• Upload and maintain laboratory results in patient records
• Ensure all clinical processes meet compliance and safety standards

Non-Negotiable Traits (This Is Where Most Fail)

• Dual Competency
  • Can switch from luxury concierge → clinical execution instantly
  • No drop in quality in either environment
• Presence & Professionalism
  • Polished appearance, confident tone, controlled communication
• Situational Awareness
  • Reads the room, anticipates needs, prevents problems
• Precision Under Pressure
  • Handles multiple patients, providers, and tasks without errors
• Ownership Mentality
  • Fixes issues immediately—does not wait for direction
• Detail Orientation
  • Nothing is missed—documentation, labs, timing, patient experience

Requirements

Medical Assistant Qualifications (Required for This Role)

• Medical Assistant Certification (or equivalent) required
• Graduate of accredited MA, Paramedic, or military medical training program
• Minimum 1 year of Medical Assistant experience preferred
• CPR Certification required
• Experience with EHR/CRM systems preferred
• Knowledge of regulatory and compliance standards
• Bi-lingual (English/Spanish) preferred

What Will Disqualify You Immediately

• Strong in front desk but weak clinically
• Strong clinically but poor communication/presence
• Disorganized, reactive, or slow under pressure
• Treating this as “just a job” vs. performance role
• Poor hygiene, poor posture, or low energy presentation

What You Get (If You Can Actually Perform)

• Work inside a high-end, performance-driven medical environment
• Build a rare hybrid skillset (hospitality + clinical execution)
• Direct path into advanced clinical or operational leadership roles
• Compensation tied to performance—not just showing up

Benefits

Retirement Plan

• 401(k) [Matching]

Health/Life Insurance Plan(s)

• Medical (100% paid by NuLife Institute for all full-time team members of 5+ Years)
• Dental
• Vision
• Life

(PTO) Paid Time Off

• Vacation Day(s)
• Personal/Sick Day(s)