Medical Assistant - Front Desk (Phlebotomist and Tech)

NuLife Institute; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

NuLife Institute is looking for a Front Desk / Administrative Concierge + Medical Assistant for their Miami location. This hybrid role combines luxury hospitality with essential clinical functions, requiring precision and professionalism. Responsibilities include managing patient experiences, assisting with clinical tasks, and maintaining high operational standards. A strong candidate must balance exceptional customer service with clinical duties efficiently and seamlessly, ensuring compliance and safety in all processes.

Qualifications

• Ability to operate seamlessly in luxury and clinical environments.
• Strong communication skills and a polished appearance.
• Proven multitasking ability and precision under pressure.

Responsibilities

• Manage front desk and patient experience effectively.
• Perform vital sign assessments and assist providers.
• Maintain cleanliness and organization in the front-of-house.

Skills

Dual Competency

Professionalism

Situational Awareness

Precision Under Pressure

Ownership Mentality

Detail Orientation

Tools

EHR/CRM systems

Job description

NuLife Institute Front Desk / Administrative Concierge + Medical Assistant (Hybrid Role)

Location: Miami - Downtown Position Type: Full-Time and Part Time

Compensation: Competitive base + performance incentives tied to patient experience, operational precision, and clinical support

Role Overview

This is not a front desk role. This is a dual-impact position responsible for:

1. Controlling the entire front-of-house patient experience
2. Executing clinical support tasks at a high level

You are the bridge between luxury hospitality and medical precision.

If you can't operate in both environments seamlessly this will break you.

Core Responsibilities

1. Patient Experience & Front Desk Control

• Greet every patient by name immediately no exceptions
• Maintain a calm, polished, high-end environment at all times
• Manage check-in/check-out with zero friction or confusion
• Control patient flow, delays, and communication proactively

2. Administrative & Operational Execution

• Enter and manage patient data in EHR/CRM systems with accuracy
• Handle inbound/outbound communication with clarity and authorityCreate and manage lab requisitions and documentation
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness)
• Support inventory tracking and ordering with Office Manager

3. Clinical / Medical Assistant Responsibilities (Non-Negotiable)

• Greet patients and confirm medical questionnaires and consent forms
• Perform vital sign assessments accurately and efficiently
• Prepare exam rooms and assist providers during procedures
• Perform lab-related tasks, including:
• Venipuncture
• Injections
• IV preparation and/or initiation
• Urinalysis
• Assist in operating medical equipment for routine diagnostics
• Upload and maintain laboratory results in patient records
• Ensure all clinical processes meet compliance and safety standards

Non-Negotiable Traits (This Is Where Most Fail)

• Dual Competency
  • Can switch from luxury concierge to clinical execution instantly
  • No drop in quality in either environment
• Presence & Professionalism
  • Polished appearance, confident tone, controlled communication
• Situational Awareness
  • Reads the room, anticipates needs, prevents problems
• Precision Under Pressure
  • Handles multiple patients, providers, and tasks without errors
• Ownership Mentality
  • Fixes issues immediately; does not wait for direction
• Detail Orientation
  • Nothing is missed: documentation, labs, timing, patient experience