Medical Assistant Float

Novant Health | GoHealth Urgent Care; Charlotte (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

EAP and wellness resources

Generous PTO and incentive pay

Job summary

Novant Health–GoHealth Urgent Care is seeking a Medical Assistant Float to support providers in delivering high‑quality urgent care services across multiple NC locations. You will assist with patient intake, clinical procedures, and front desk operations to ensure a safe and efficient patient flow.

The role requires MA program completion or equivalent, BLS, and relevant certifications; experience in a hospital, ED, or urgent care setting is valued.

Qualifications

• High School Diploma or equivalent required.
• Graduate of Medical Assisting program preferred.
• Basic Life Support (BLS) required at hire.
• MA certifications: CCMA, CMA, RMA, NCMA, NRCMA.
• Alternative credentials accepted at hire (nursing, EMT, CNA).
• Experience in front desk or patient registration is a plus.

Responsibilities

• Register patients and collect paperwork, insurance, and eligibility.
• Process co-pays and schedule appointments.
• Measure and record vital signs.
• Perform point‑of‑care testing and communicate results.
• Prepare and stock exam rooms, manage supplies.
• Answer phones and maintain reception area.
• Open/close duties and daily cash handling.
• Ensure compliance with safety and policies.

Skills

Medical assisting duties

Computer skills

Typing

Communication skills

Teamwork

Attention to detail

Education

High school diploma

Medical Assisting program graduate

Tools

Microsoft Word

Excel

EHR systems

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Medical Assistant FloatNovant Health–GoHealth Urgent CarePay Range: $19.00 – $24.25 per hourLocations: Float between these locations:Mt Island, Midtown, Berewick, Steele CreekAbout UsNovant Health, one of the nation’s leading healthcare providers, and GoHealth Urgent Care, a consumer‑centric, on‑demand care company, have partnered to operate urgent care centers across North Carolina.At Novant Health–GoHealth Urgent Care, we put patients first by providing:An effortless and compassionate patient experienceA welcoming, team‑oriented culture of careSeamless integration with leading health systems and the communities we serveWe invite you to be part of our growing team.Why Join UsWe offer a competitive and comprehensive benefits package, including:Medical, Dental, and Vision insurance401(k) with employer matchEmployee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental healthGenerous Paid Time Off (PTO)Monthly incentive pay based on performance metricsCareer growth and advancement opportunitiesPosition SummaryThe Medical Assistant supports providers in delivering high‑quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.Essential FunctionsRegister patients and collect required paperwork, insurance information, and eligibility verificationProcess co‑pays and schedule appointmentsCoordinate referrals to specialists as directedPrepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical recordMeasure and record vital signs, including blood pressure, temperature, pulse, height, and weightPerform point‑of‑care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providersDraw and prepare blood specimens for laboratory analysisPrepare and stock exam rooms; monitor supplies and inventoryMaintain accurate medical records, including scanning and documentationAnswer phones, manage correspondence, and maintain a welcoming reception areaConduct patient follow‑up courtesy callsPerform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facilityPerform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as neededAdhere to all clinical, safety, and organizational policiesPerform other duties as assignedEducationHigh School Diploma or equivalent — RequiredGraduate of a Medical Assisting Program — PreferredWork ExperienceMinimum of 1 year of Medical Assistant experience — RequiredFront desk or patient registration experience — PreferredLicensure & CertificationsBasic Life Support (BLS) — Required at time of hireMust be obtained through the American Red Cross (ARC) or American Heart Association (AHA)Medical Assistant Certification RequirementsFor candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:CCMA – Certified Clinical Medical Assistant (NHA)CMA – Certified Medical Assistant (AAMA or CHP)RMA – Registered Medical Assistant (AMT, AAH, or ARMA)NCMA – National Certified Medical Assistant (NCCT)NRCMA – Nationally Registered Certified Medical Assistant (NAHP)Certification AlternativesExperience‑Based PathwayCandidates may qualify in lieu of a certification by meeting both of the following:3+ years of Medical Assistant experience1+ year of experience in a Hospital, Emergency Department, or Urgent Care settingNote: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.Alternative Credentials (Accepted at Time of Hire)Graduate of an Accredited School of Nursing (LPN or RN)EMT or Paramedic (NREMT)Certified Nursing Assistant (CNA)Additional RequirementsCPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start dateKnowledge, Skills & AbilitiesProficiency in core Medical Assistant clinical dutiesStrong computer skills with efficient typing abilityWorking knowledge of Microsoft Word and ExcelStrong attention to detail and organizational skillsAbility to work independently and collaboratively in a team environmentExcellent written and verbal communication skillsDemonstrated commitment to fairness, respect, and cultural sensitivity in patient careSet up email alerts as new job postings become available that meet your interest!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!