Medical Assistant – Chronic Illness Support

Vancouver Clinic; Vancouver (WA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Vancouver Clinic is seeking a Palliative Care Medical Assistant to support both in-person and virtual patient visits, contributing to comprehensive, compassionate care. This role emphasizes collaboration within a mission-driven team and requires pursuing WA MA credentials.

EMT and CNA welcomed to apply; onsite training is provided. Responsibilities include patient rooming, vitals, medication reconciliation, care coordination, and thorough EHR documentation to support the interdisciplinary team

Qualifications

• High School diploma or equivalent.
• Must obtain WA State MA credential within required timeframe and maintain active status.
• Current BLS required.

Responsibilities

• Support palliative care providers with patient visits, documentation, and care coordination.
• Room patients, obtain vitals, reconcile medications, and prepare charts.
• Assist with symptom management and follow-up communications.
• Coordinate referrals, imaging, lab work, and specialty appointments.
• Serve as a compassionate contact for patients and families, supporting care planning.
• Maintain accurate EHR documentation.

Skills

BLS certified

Care coordination

Interpersonal skills

Strong communication

Palliative care exposure

Education

MA certification

Formal MA program

US Armed Forces medical training

EMT training

WA Nursing Assistant-Certification

Tools

EPIC

Job description

Palliative Care Medical Assistant will support in-person and virtual patient visits with a unique opportunity to participate in more comprehensive and detailed visits. If you’re passionate about improving quality of life through compassionate, whole-person care, this role offers the opportunity to make a meaningful difference in the lives of patients while working alongside a collaborative and mission-driven care team. *_ EMT and CNA welcome to apply. Expectation to receive onsite training and obtain WA State MA-R credential. _

This role plays a vital role in supporting patients with serious or chronic illness by providing compassionate, patient-centered care in collaboration with the interdisciplinary palliative care team. This role focuses on creating a supportive experience for patients and families while assisting providers with clinical workflows, coordination of care, and communication across the continuum of care. This role will also support Geriatric patients.

_ Pay range starts at $20.59/hour, actual rate commensurate with experience and licensure/certifications. _

Responsibilities

• Support palliative care providers with patient visits, clinical documentation, and care coordination

• Room patients, obtain vital signs, reconcile medications, and prepare charts for visits

• Assist with symptom management workflows and patient follow-up communications

• Coordinate referrals, imaging, lab work, and specialty appointments as needed

• Serve as a compassionate point of contact for patients, families, caregivers, and community partners creating a calm, respectful, and supportive environment

• Support advanced care planning discussions through preparation of documentation and patient resources

• Maintain accurate and timely documentation within the electronic health record (EHR)

Requirements

• High School diploma or equivalent

• Required completion of one of the following : Combination of experience and training resulting in a nationally recognized MA certification or completion of a formal MA program or formal medical services training program of the United States Armed Forces or *EMT training and certification or current Washington State Nursing Assistant-Certification. Must obtain Washington State Medical Assistant credential within required timeframe and maintain in active status throughout employment.

• Current healthcare provider BLS required

• Previous experience in primary care, oncology, hospice, geriatrics, internal medicine, or palliative care preferred

• Strong interpersonal and communication skills with the ability to navigate sensitive conversations compassionately

• Experience with EPIC or electronic medical records preferred

_ Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic. _

Pay Range

$20.19 - $28.27

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program

Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.