Medical Assistant - Bilingual Chinese

Pod-Health; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid Vacation, Holidays, Sick Leave

Job summary

Pod Health is seeking a Medical Assistant to support a team of nurses and nurse practitioners in delivering high-quality patient care. You will monitor vital signs remotely via dashboards, document patient information, and manage medical records while ensuring RPM program compliance.

Responsibilities include coordinating follow-up care, addressing patient inquiries, and escalating when needed. Proficiency with EMR systems and Salesforce is valued, along with HIPAA compliance.

Qualifications

• High School diploma or GED required.
• Bilingual in Chinese required; Cantonese/Mandarin/Fuzhounese preferred.
• Minimum 1 year healthcare experience.
• Strong interpersonal and organizational skills.
• Experience with EMR systems like AdvancedMD and Salesforce is a plus.

Responsibilities

• Monitor patient health metrics remotely and ensure accurate data entry in EMR.
• Support nurses and care teams and coordinate follow-up care.
• Handle patient inquiries with empathy and professionalism.
• Document patient interactions and update medical history in the EMR.
• Perform data entry tasks in Salesforce and monitor opportunities.

Skills

Bilingual Chinese

Phone communication

Empathy

Organizational skills

Patient care procedures

Education

High School Diploma or GED

Tools

AdvancedMD

Salesforce

CCIQ

Job description

About us:

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Schedule:

Monday - Friday 9:00 AM - 5:00 PM

Location:

On-site | Brooklyn, NY 11218

Position Summary:

The Medical Assistant will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.

Key Responsibilities:

• Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care. Act as a liaison between patients and care teams to ensure continuity of care across RPM and CCM services.
• Address alerts on the dashboard and promptly communicate with patients as needed.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
• Remind patients to take required measurements and accurately document the results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming and outgoing calls to patients, addressing inquiries, monitoring vital signs through RPM dashboards, and escalating cases to Nurse Practitioners when necessary. Ensure all patient interactions are documented in the EMR system and follow up with patients to encourage adherence to their care plans.
• Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient data and information.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.

Qualifications:

• High School Diploma or GED.
• Bilingual fluency in Chinese is required; fluency in Cantonese, Mandarin, or Fuzhounese is preferred.
• 1+ years of relevant experience in a healthcare setting or medical practice.
• Strong grasp of patient care procedures and medical terminology.
• Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
• Strong organizational skills to manage patient records and appointment scheduling.
• Exceptional customer service skills to provide empathetic and supportive patient interactions.

Preferred Qualifications:

• Proficiency in using EMR systems, experience in AdvancedMD a plus.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space