Medical Assistant

Lucethealth; EE. UU.; A distancia; USD 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with match

Life and disability insurance

Parental leave

Remote work flexibility

Professional development

Descripción de la vacante

Lucethealth is hiring a Medical Assistant for a remote, full-time position in the United States. You will support chronic care management with clinical and administrative tasks, handle intake calls, schedule visits, and assist with care transitions while maintaining EMR documentation and coordinating with care teams.

The role requires a Medical Assistant training program completion, a High School diploma, BLS certification, and at least 1 year of relevant clinical experience.

Formación

• High School diploma or equivalent required.
• Completion of an accredited Medical Assistant training program.
• Basic Life Support (BLS) certification.
• 1+ years of clinical/outpatient experience.
• Familiarity with EMR systems and Microsoft Office.

Responsabilidades

• Serve as primary contact for patients with intake and confirmation calls.
• Coordinate scheduling for in-person and telehealth visits.
• Support care transitions by managing records and communications.
• Provide day-to-day operational and clinical support to care teams.
• Collaborate with multidisciplinary teams and escalate clinical concerns as needed.

Conocimientos

Customer Service

Attention to detail

Multitasking

Communication

Educación

High School Diploma or equivalent

Medical Assistant training program

Herramientas

EMR systems

Microsoft Office Suite (Outlook, Word, Excel, Teams)

Descripción del empleo

United States, Remote

• Remote
• Team Member
• Full-Time
• Requisition #: MEDIC002697

Description

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $21.00-23.00, PLUS an annual performance-based, discretionary incentive.
  • *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

Living our Values:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

What You Will Do - Essential Functions

The Medical Assistant reports to the Director of Clinical Administration and supports the Chronic Care Management Program by providing both clinical and administrative assistance to the care delivery team. This role is integral to ensuring coordinated, high-quality, and cost-effective patient care by supporting care teams, facilitating communication, managing documentation, and assisting with care transitions across healthcare settings.

Serve as a primary point of contact for patients by conducting intake and confirmation calls, communicating provider‑reviewed results and care plans, and supporting initial visit preparation.

Coordinate scheduling and rescheduling for in‑person and telehealth visits, follow up on missed appointments, and ensure continuity when provider availability changes.

Care Coordination, Transitions & Documentation

Track patient admissions, discharges, and activity across hospitals, skilled nursing facilities, and other care settings; document updates in the EMR and notify the care team.

Support transitions of care by obtaining and uploading medical records, coordinating respite or long‑term care stays, and scheduling return‑to‑residence visits as directed.

Clinical Operations & Administrative Support

Provide day‑to‑day operational and clinical support to primary care teams, including managing the clinical inbox, processing medication refills, prior authorizations, and insurance‑related forms.

Collaborate with multidisciplinary teams through meetings and improvement initiatives, escalating clinical concerns appropriately to RNs or providers and keeping PCPs and specialists informed of care plan changes.

Who You Are

Required Qualifications:

• High School Diploma or equivalent
• Completion of an accredited Medical Assistant training program.
• Basic Life Support (BLS) certification
• 1+ years of experience in a clinical, healthcare, primary care, or outpatient clinical setting.
• Familiarity with EMR systems and basic clinical documentation
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams
• Customer Service experience
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen
• Ability to multi-task and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude, hardworking, and dependable
• Coachable with a competitive spirit and commitment to continuous improvement
• Results-driven with an understanding of performance measurement and analysis

Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.