Medical Assistant

Humana Inc; United States; On-site; USD 43,000 - 56,000; Full time

Job summary

CenterWell Senior Primary Care in the United States is seeking an onsite Medical Assistant to support patient flow from intake to exam. You will verify medications and allergies, document patient history, and help prepare patients for the doctor’s visit to keep clinical rooms efficient.

Responsibilities include managing the EMR inbox with routing rules for patient messages and lab results, and performing loop-back education to ensure patients understand next steps, improving safety and care

Qualifications

• Knowledge of HIPAA & safety policies required.
• Infection prevention and OSHA standards apply to daily tasks.
• Ability to accurately record patient care information.
• Strong communication and teamwork skills essential.

Responsibilities

• Intake & clinical rooming beyond vitals, including allergy verification and PHQ-2 or Fall Risk screenings.
• Inbox & worklist management in the EMR to route patient messages and lab results for same-day touch.
• Education & loop-back: verify patient understanding by having them repeat instructions in their own words.

Skills

HIPAA & Safety policies

Infection prevention

OSHA standards

Patient care techniques

Clear communication

Team coordination

Emotional intelligence

Basic calculations

Education

MA training program

Tools

EMR system

Job description

Become a part of our caring community

Why this role exists: Our Medical Assistants help make sure everything runs smoothly between checking in and seeing the doctor. They prepare patients by bringing them to the exam room, doing basic health checks, and explaining things clearly and kindly. By doing this, they help make sure patients get good care and doctors can work more efficiently.

How You'll Make an Impact

In this onsite position, you report to the Center Administrator and take on a more specialized role. Instead of just helping with procedures, you become a Patient Specialist. Your main job is to make sure patients are fully prepared before the doctor sees them. By doing this, you allow the doctors to concentrate only on making medical decisions, because everything else is complete.

What You Will Do

• Intake & Clinical Rooming: Beyond standard vitals, you will perform "Intake," including medication and allergy verification, patient history documentation, and conducting validated screenings as needed (e.g., PHQ-2, Fall Risk, etc.).
• Inbox & Worklist Management: Manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal is a same-day "touch" for all tasks to maintain clinical flow.
• Education & Loop-Back: Your role is to make sure patients really understand what they need to do next. You do this by asking them to repeat back the instructions in their own words (the loop-back method). This helps avoid mistakes or confusion, so things don't have to be redone, and helps patients stay healthier. Use your skills to make an impact.

Requirements

• We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.
• Knowledge: HIPAA & Safety policies – Protects privacy and follows safety requirements. Infection prevention and OSHA – Applies infection control and safety standards.
• Computer literacy Skills: Delivers responsive, patient-centered support Accurately records patient care information Applies practical patient care techniques Recognizes, manages emotions effectively Works effectively across professional teams Conveys information clearly and compassionately
• Abilities: These are the durable human qualities that allow someone to thrive in a fast-paced clinical environment. We assess these through our structured interview process. Recognize risks and workflow needs in real time Perform clinical tasks safely and consistently (assessed in demonstration) Maintain accuracy across repetitive tasks Communicate clearly and be easily understood Perform basic calculations accurately
• Other Requirements: Current or in progress BLS certification (for certain levels or state required) Graduated from MA training program or at least 3 years experience Right to work in the United States Work the assigned clinic hours
• Preferred: Knowledge: Document screenings using approved, standardized tools Follow safe vaccine administration standards Route messages to support care POCT and specimen handling Value-based care fundamentals
• Scheduled Weekly Hours: 40
• Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $43,000 - $56,200 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
• Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
• About Us: About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.
• Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.