Medical Assistant

150 Shriners Hospitals for Children; Shreveport (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Shriners Children’s is hiring a full-time Medical Assistant to support clinic operations, patient rooming, and documentation in Epic. This role requires clinical competence and strong communication to ensure a positive care experience for children and families.

Eligible candidates have a High School Diploma or GED, Medical Assistant certification, and BLS; pediatric care experience and EMR familiarity are preferred.

Qualifications

• High School Diploma or GED required.
• Medical Assistant certification from a recognized body (NHA, AMA, NCRMA, NAHP).
• BLS certification required.

Responsibilities

• Escort patients to exam rooms and verify demographics and attire.
• Room patients, obtain vitals, and document medical history.
• Assist with minor procedures and manage supplies.
• Support Telehealth intake and Epic DAR updates.
• Enter patient data into Epic and communicate with care teams.
• Maintain infection prevention protocols and prepare exam rooms.

Skills

Communication skills

Patient care

Teamwork

Education

High School Diploma / GED

Medical Assistant Certification

Basic Life Support (BLS)

Tools

Epic EMR

Job description

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. CURRENT EMPLOYEES: Shriners Children’s Shreveport is hiring a full-time Medical Assistant. The Medical Assistant (MA) will support and facilitate clinic operations by performing clinical, clerical, and technical duties, including patient rooming, documentation during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and flexing to administrative support when needed. This role requires strong communication skills, clinical competence, and the ability to work both independently and collaboratively to ensure an optimal care experience for patients and families.

Hours: This full-time position will work 40 hours per week.

Key Responsibilities:

• Escort patients from waiting room(s) to exam room(s), confirming date of birth and ensuring patients are in the proper attire required for their visit
• At relevant sites, MAs will walk patients to radiology or POPs rooms/waiting areas, in addition to rooming for clinic
• Obtain patient vitals (height, weight, temperature, pulse, BP, etc.), draw blood, and conduct basic medical history (including chief complaint, medication history, social history, and family history)
• Monitor and report patient condition throughout their visit
• Ensure infection prevention protocols are followed
• Conduct Telehealth intake tasks – document vitals, medical history, and encounter details
• Escort patients to check out and update rooming status in Epic
• Monitor Epic DAR and communicate with all relevant teams (front desk, radiology, POPs, etc.) to ensure timely rooming and patient handoffs
• Direct physicians and APPs to patient rooms based on Epic DAR status
• Communicate effectively with patients, families, and other staff
• Provide patients with updates on delays, next steps, and answer non-clinical questions
• Assist in patient education regarding casting care, surgical prep, and discharge instructions
• Maintain patient confidentiality
• Prepare exam rooms daily; stock and maintain supplies and equipment
• At relevant sites, support cast room setup, cleaning, and supply management
• Troubleshoot clinical equipment and coordinate service as needed
• Participate in outreach clinics and support continuity of care initiatives
• Prepare and manage Telehealth rooms and equipment
• Accurately input patient data (vitals, medications, allergies, immunizations, and intake notes) into Epic
• Compile and share departure summaries with patients
• Support follow-up scheduling and direct patients
• Perform clerical duties including copying, faxing, scanning, and other correspondence handling
• Clean exam rooms between patients
• Support Physician Clinic order entry process according to established SCMG guidelines and workflows
• Maintain current CMA and Basic Life Support (BLS) certifications
• Attend required meetings, in-services, and complete ongoing education, and competency training
• Participate in department performance improvement and safety training

Required Qualifications:

• High School Diploma / GED
• Medical Assistant Certification from a nationally recognized association (NHA, AMA, NCRMA, NAHP)
• Basic Life Support (BLS)

Preferred Qualifications:

• Associate degree - Medical Assistant RMA, CCMA, NCMA
• Two years' experience as a Medical Assistant
• Two years' pediatric care experience
• EMR system experience

Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!