Medical Assistant

Lappen Eye Care; Pittsburgh (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Job summary

Lappen Eye Care in Pittsburgh is seeking an ophthalmic assistant to join our family-oriented team in a healthcare and retail setting. The role emphasizes patient-first service, multitasking, and precise attention to detail while managing front desk tasks and basic pre-exam activities.

The ideal candidate is dependable, punctual, and comfortable communicating with patients and coworkers. Training will include cross-functional support across optical, tech, and front desk roles.

Qualifications

• Must have strong time management and dependability.
• Excellent customer service with patients.
• Able to multitask in a busy healthcare/retail setting.
• Willing to cross-train across roles.

Responsibilities

• Greet patients and manage check-in/out.
• Assist with scheduling via email, phone, and in person.
• Collect copays and balances.
• Answer phones and respond to inquiries.
• Verify insurance and explain benefits.
• Assist with pre-exam testing.
• Provide exceptional customer service.
• Collaborate with team and be flexible across roles.

Skills

Time management

Dependable

Customer service

Team player

Multitasking

Public-facing

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance

Lappen Eye Care is looking for a new team player to join the family as an ophthalmic assistant. Our ideal candidate is someone who is excited to work with the public in a healthcare and retail atmosphere, understands the patient always comes first, and has the ability to multitask while focusing on the small details. This position will require someone with excellent time management skills and someone who is dependable. We are looking to fill this position immediately.

Job Duties

• Greet patients, check patients in and out for their appointment.
• Assist patients with scheduling appointments via email, phone and in person
• Collect copays and balances for patients
• Answer phones and assist patients with inquiries regarding orders and appointments.
• Verify patient's insurance and assist patients with understanding their benefits
• Assist patients with pre-examination testing
• Customer Service – Must exhibit excellent customer service skills, ensuring each patient interaction exceeds their expectations.
• Team Player – Must be a team player and able to effectively communicate with fellow co-workers, supervisors, and managers.
• Cross-Training – This role will require the candidate to cross-train and assist other roles in the office as needed. (Optical, Tech, Front Desk) Ability to be flexible with work environment.