Medical Assistant

Appalachian Mountain Health; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Appalachian Mountain Health is seeking a Medical Assistant to verify patient information, prepare patients for examinations, and record vital signs. The role supports providers and ensures accurate documentation within electronic health records.

The position involves assisting with specimen collection, immunizations, patient outreach for preventive care, and handling referrals. A strong focus on confidentiality, communication, and teamwork is essential.

Qualifications

• High school diploma or GED is required.
• Satisfactory completion of Medical Assistant Certification Program is required.
• Experience with EHR and practice management systems is preferred.

Responsibilities

• Assist healthcare providers in clinical tasks.
• Maintain electronic health records and document patient data.
• Collect specimens for testing and administer medications/immunizations as needed.
• Outreach to patients using registries for preventive care and follow-up.
• Assist with patient referrals, tracking and follow-up.
• Handle patient phone calls and respond to requests.
• Schedule appointments, verify insurance, check in/out, and manage charges.

Skills

Exceptional communication

Interpersonal skills

Organization & scheduling

Confidentiality

Customer service

Attention to detail

Education

High school diploma or GED

Medical Assistant Certification Program

Tools

EHR systems

Practice Management systems

MS Office (Excel/Word/Outlook)

Job description

Description

JOB SUMMARY

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary.

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

• Assisting healthcare providers
• Maintaining electronic health records (EHR) and documenting patient data in appropriatefields
• Collecting specimens for laboratory testing, administering medications andimmunizations and conducting patient intake and exit interviews
• Using data and patient registries to outreach to patients in need of preventive care andfollow-up for chronic conditions
• Assisting with patient referrals, tracking and follow-up
• As appropriate, taking patient phone calls and following up on patient requests
• Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).

Requirements

PERFORMANCE REQUIREMENTS

Knowledge:

General knowledge of quality improvement practices.

Skills:

• Exceptional written and verbal communication skills.
• Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
• Excellent interpersonal skills in group and community settings
• Ability to plan, schedule and coordinate
• Effective management of multiple duties and responsibilities in a clinical setting
• Sound leadership and clinical judgment
• Excellent communication skills in person, on the phone and in written communications
• Flexibility in a rapidly growing and changing work environment
• Strong attention to detail
• Exceptional customer service skills
• Ability to maintain confidentiality of financial and clinical information
• Excellent listener
• Demonstrates initiative

EDUCATION/EXPERIENCE

Required:

• High school diploma or General Educational Development (GED)
• Satisfactory completion of Medical Assistant Certification Program

Preferred:

• Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
• At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
• Experience with Practice Management systems and EHR
• Prior work in performance or quality improvement
• Phlebotomy Skills

PHYSICAL REQUIREMENTS

• Full range of motion, including manual and finger dexterity and eye–hand coordination
• Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
• Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
• Some travel within western North Carolina

WORK ENVIRONMENT

• Fast paced work environment.
• The noise level in the work environment is usually moderate.

DISCLAIMER

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not

intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.