Medical Assistant - Behavioral Health

Appalachian Mountain Health; Sylva (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

403(b) Retirement plan

403(b) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

11 Paid Holidays

Employee Celebration

Vision insurance

Job summary

Appalachian Mountain Health is seeking a qualified Medical Assistant to support clinical staff in patient intake, vital signs, specimen collection, and immunizations. You will document patient histories, assist providers, and coordinate referrals within a busy primary care setting.

Responsibilities include maintaining EHRs, scheduling, and assisting with billing and insurance verification. Travel within western North Carolina may be required, with a focus on quality care for diverse populations.

Qualifications

• General knowledge of quality improvement practices.
• Exceptional written and verbal communication skills.
• Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
• Excellent interpersonal skills in group and community settings.
• Ability to plan, schedule and coordinate.
• Effective management of multiple duties and responsibilities in a clinical setting.
• Sound leadership and clinical judgment.
• Excellent communication skills in person, on the phone and in written communications.
• Flexibility in a rapidly growing and changing work environment.
• Strong attention to detail.
• Exceptional customer service skills.
• Ability to maintain confidentiality of financial and clinical information.
• Excellent listener.
• Demonstrates initiative.
• Pediatric Experience

Responsibilities

• Assist healthcare providers.
• Maintain EHR and document patient data.
• Collect specimens for laboratory testing and administer medications and immunizations.
• Conduct patient intake and exit interviews.
• Use data and patient registries to outreach for preventive care and follow-up.
• Assist with patient referrals, tracking and follow-up.
• Take patient phone calls and follow up on requests.
• Schedule appointments, verify insurance, and manage charges including past due balances.

Skills

Exceptional communication

Medical office technology

Interpersonal skills

Planning & coordination

Clinical judgment

Confidentiality

Attention to detail

Customer service

Pediatric experience

Education

High school diploma or GED

Medical Assistant Certification Program

Tools

EHR systems

Practice Management systems

MS Office (Excel/Word/Outlook)

Job description

JOB SUMMARY

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary.

Description

JOB SUMMARY

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary.

Key Accountabilities

Essential Duties and Responsibilities

• Assisting healthcare providers
• Maintaining electronic health records (EHR) and documenting patient data in appropriatefields
• Collecting specimens for laboratory testing, administering medications andimmunizations and conducting patient intake and exit interviews
• Using data and patient registries to outreach to patients in need of preventive care andfollow-up for chronic conditions
• Assisting with patient referrals, tracking and follow-up
• As appropriate, taking patient phone calls and following up on patient requests
• Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).

Benefits

• 403(b) Retirement plan
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• 11 Paid Holidays
• Employee Celebration
• Vision insurance

Requirements

PERFORMANCE REQUIREMENTS

Knowledge

General knowledge of quality improvement practices.

Skills

• Exceptional written and verbal communication skills.
• Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
• Excellent interpersonal skills in group and community settings
• Ability to plan, schedule and coordinate
• Effective management of multiple duties and responsibilities in a clinical setting
• Sound leadership and clinical judgment
• Excellent communication skills in person, on the phone and in written communications
• Flexibility in a rapidly growing and changing work environment
• Strong attention to detail
• Exceptional customer service skills
• Ability to maintain confidentiality of financial and clinical information
• Excellent listener
• Demonstrates initiative
• Pediatric Experience

Education/Experience

Required

• High school diploma or General Educational Development (GED)
• Satisfactory completion of Medical Assistant Certification Program

Preferred

• Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
• At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
• Experience with Practice Management systems and EHR
• Prior work in performance or quality improvement
• Phlebotomy Skills

Physical Requirements

• Full range of motion, including manual and finger dexterity and eye-hand coordination
• Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
• Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
• Some travel within western North Carolina

WORK ENVIRONMENT

• Fast paced work environment.
• The noise level in the work environment is usually moderate.

DISCLAIMER

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.