Lead Medical Assistant

Appalachian Mountain Health; Sylva (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Appalachian Mountain Health seeks a detail-oriented Medical Assistant/Quality role to support patient intake, data entry, and clinical workflows. You will participate in quality initiatives, coordinate with providers, and help ensure accurate records and efficient clinic operations.

Responsibilities include attending meetings, training staff, managing schedules, and assisting with vaccines and patient communications in a busy primary care setting.

Qualifications

• Strong communication with patients and staff.
• Proficient with medical office software and scheduling tools.
• Knowledge of medical terminology and clinical workflows.
• Experience with EHR documentation and data entry.

Responsibilities

• Attend Monthly Quality Staff Meetings and relay important updates to providers and staff.
• Attend weekly SOP call and relay important updates to appropriate providers/staff.
• Train Medical Assistants on procedures, workflows and quality metrics.
• Maintain knowledge of Quality Metrics and clinic performance.
• Manage Medical Assistant schedules and daily workflows.
• Oversee vaccine inventory and NCIR compliance.
• Support providers with patient intake, specimen collection, and immunizations.

Skills

Communication

Medical terminology

Teamwork

Scheduling

Attention to detail

Education

High school diploma or GED

Medical Assistant Certification

Tools

MS Excel

MS Word

EHR systems

Job description

Description

JOB SUMMARY

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary.

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

• Attend Monthly Quality Staff Meetings and relay important updates to providers and staff
• Attend weekly SOP call and relay important updates to appropriate providers/staff
• Train Medical Assistants at your clinic on standard operating procedures, workflows and quality metrics
• Obtain and sustain knowledge of Quality Metrics the organization is working on and know how your practice is performing
• Work gap reports as needed to close quality gaps
• Create and maintain Medical Assistant schedules (except in sites where Practice Supervisor indicates they will complete this task)
• Medical Supply Management
  • Maintain adequate medical supply inventory
  • Communicate inventory issues to superiors
  • Make decisions based on cost-savings, when appropriate and able
• Vaccine Management
  • Make sure our clinics are compliant with current NCIR standards
  • Maintain adequate vaccine inventory
• Oversee MA responsibilities/workflows and bring issues to Practice Supervisor’s attention. Examples include:
  • Prescription Refills
  • Timely return of patient phone calls
  • Working to fill provider schedules
  • Adherence to AMCHC policies and procedures
• Assisting healthcare providers
• Maintaining electronic health records (EHR) and documenting patient data in appropriate fields
• Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews
• Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions
• Assisting with patient referrals, tracking and follow-up
• As appropriate, taking patient phone calls and following up on patient requests
• Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).

PERFORMANCE REQUIREMENTS

Knowledge:

General knowledge of quality improvement practices.

Skills:

• Exceptional written and verbal communication skills.
• Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
• Excellent interpersonal skills in group and community settings
• Ability to plan, schedule and coordinate
• Effective management of multiple duties and responsibilities in a clinical setting
• Sound leadership and clinical judgment
• Excellent communication skills in person, on the phone and in written communications
• Flexibility in a rapidly growing and changing work environment
• Strong attention to detail
• Exceptional customer service skills
• Ability to maintain confidentiality of financial and clinical information
• Excellent listener
• Demonstrates initiative

Requirements

EDUCATION/EXPERIENCE

Required

• High school diploma or General Educational Development (GED)
• Satisfactory completion of Medical Assistant Certification Program

Preferred

• Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
• At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
• Experience with Practice Management systems and EHR
• Prior work in performance or quality improvement
• Phlebotomy Skills

PHYSICAL REQUIREMENTS

• Full range of motion, including manual and finger dexterity and eye-hand coordination
• Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
• Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
• Some travel within western North Carolina

WORK ENVIRONMENT

• Fast paced work environment.
• The noise level in the work environment is usually moderate.

DISCLAIMER

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.