Medical Assistant

Direct Orthopedic Care; Irving (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Direct Orthopedic Care in Irving, TX is seeking a Full Time Medical Assistant who will float across our Irving, Frisco, McKinney, and Plano clinics. The role combines administrative duties with clinical support under the supervision of the Pain Management Provider, including handling insurance authorizations and guest services to uphold a positive patient experience.

Responsibilities include preparing for procedures, assisting with medical records, check-in and copay collection, and supporting

Qualifications

• HIPAA compliance and PHI confidentiality knowledge.
• Ability to handle insurance authorizations.
• Experience supporting front desk and clinical team.

Responsibilities

• Apply DME and prepare for in-office procedures.
• Prepare guests with clinical and administrative information for surgery when directed.
• Assist with documentation in the medical record.
• Complete all chart prep.
• Process and exchange medical records.
• Check-in guests, verify demographics, and collect copays.
• Provide support for front desk and DOC office team.

Job description

Full Time Technical Irving, TX, US

Salary Range: $18.00 To $21.00 Hourly

As a Medical Assistant, I report to the Practice Manager. My lead roles are administrative and certain clinical duties under the direction of the Pain Management Provider. The role of MA assumes responsibility for insurance authorizations and backup support for both the front desk and clinical team members. As the MA, I make guest service and conveying a positive image a core part of my daily work.

This position will float between our Frisco, McKinney, Plano, and Irving clinics.

Lead Outcomes

• I work with a Provider as a clinical team and support them in guest care.
• I work with guests to answer questions, provide reassurance and show empathy at all times.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.

Core Responsibilities

• I am able to apply DME and prepare for in-office procedures.
• I prepare guests with all clinical and administrative information needed for surgery as directed by physician when applicable.
• I assist with documentation in the medical record.
• I complete all chart prep.
• I send/receive medical records.
• I am able to check-in guests and collect demographic information, verify insurance coverage and collect copays.
• I provide support for front desk duties and all DOC office team members.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC's values and deliver a service experience that is unrivaled.
• I use active listening skills.
• I maintain composure in stressful situations.
• I exhibit cooperation, flexibility and provide assistance with communicating with guest, physicians and team.