Medical Assistant - Float

Directorthocare; Carrollton (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Directorthocare in Carrollton, TX is seeking a Medical Assistant - Float to support administrative and clinical duties across our Frisco, McKinney, Plano and Irving clinics. You will assist with both front desk and clinical tasks and help ensure a smooth patient flow.

You will handle insurance authorizations, prepare guests for procedures, and maintain accurate medical records while protecting PHI and complying with HIPAA. A welcoming, professional guest experience is a core expectation.

Responsibilities

• Assist with clinical and administrative tasks as directed by the Pain Management Provider
• Handle insurance authorizations and front desk support
• Prepare guests with information for procedures and manage chart prep
• Check-in guests, collect demographics, verify insurance, and collect copays
• Send/receive medical records and maintain patient confidentiality and PHI compliance

Skills

HIPAA compliance

Customer service

Administrative support

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Assistant - Float

Full Time Technical Carrollton, TX, US

As a Medical Assistant, I report to the Practice Manager. My lead roles are administrative and certain clinical duties under the direction of the Pain Management Provider. The role of MA assumes responsibility for insurance authorizations and backup support for both the front desk and clinical team members. As the MA, I make guest service and conveying a positive image a core part of my daily work.

This position will float between our Frisco, McKinney, Plano, and Irving clinics.

Lead Outcomes

• I work with a Provider as a clinical team and support them in guest care.
• I work with guests to answer questions, provide reassurance and show empathy at all times.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.

Core Responsibilities

• I am able to apply DME and prepare for in-office procedures.
• I prepare guests with all clinical and administrative information needed for surgery as directed by physician when applicable.
• I assist with documentation in the medical record.
• I complete all chart prep.
• I send/receive medical records.
• I am able to check-in guests and collect demographic information, verify insurance coverage and collect copays.
• I provide support for front desk duties and all DOC office team members.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.
• I use active listening skills.
• I maintain composure in stressful situations.
• I exhibit cooperation, flexibility and provide assistance with communicating with guest, physicians and team.