Medical Assistant

Centerwell; Hampton (AL); On-site; USD 36,000 - 60,000; Full time

Job summary

Centerwell is seeking a Medical Assistant in an onsite Patient Specialist role to ensure smooth patient flow from check-in to the doctor. You will prepare patients for visits, record vitals, and explain procedures with clarity and kindness.

You will handle intake, rooming, EMR inbox tasks, and patient education using loop-back to confirm understanding, enabling doctors to focus on clinical decisions. Strong HIPAA, OSHA, and computer skills are required.

Qualifications

• Knowledge of HIPAA and safety policies
• Infection prevention and OSHA basics
• Computer literacy required
• Ability to communicate clearly and compassionately

Responsibilities

• Intake & clinical rooming tasks including vitals, medications, allergies, and patient history
• Manage EMR inbox and routing for patient messages, lab results, and medication follow-ups
• Educate patients and use loop-back method to ensure understanding and adherence

Skills

Delivers responsive patient-centered

Accurately records patient care

Applies practical patient care

Recognizes manages emotions

Works effectively across teams

Conveys information clearly

Tools

EMR software

Job description

Become a part of our caring community

Why this role exists: Our Medical Assistants help make sure everything runs smoothly between checking in and seeing the doctor. They prepare patients by bringing them to the exam room, doing basic health checks, and explaining things clearly and kindly. By doing this, they help make sure patients get good care and doctors can work more efficiently.

How You'll Make an Impact: In this onsite position, you report to the Center Administrator and take on a more specialized role. Instead of just helping with procedures, you become a Patient Specialist. Your main job is to make sure patients are fully prepared before the doctor sees them. By doing this, you allow the doctors to concentrate only on making medical decisions, because everything else is complete.

What You Will Do:

Intake & Clinical Rooming:

Beyond standard vitals, you will perform "Intake," including medication and allergy verification, patient history documentation, and conducting validated screenings as needed (e.g., PHQ-2, Fall Risk, etc.).

Inbox & Worklist Management:

Manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal is a same-day "touch" for all tasks to maintain clinical flow.

Education & Loop-Back:

Your role is to make sure patients really understand what they need to do next. You do this by asking them to repeat back the instructions in their own words (the loop-back method). This helps avoid mistakes or confusion, so things don't have to be redone, and helps patients stay healthier.

Use your skills to make an impact

Requirements:

We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.

Knowledge:

• HIPAA & Safety policies – Protects privacy and follows safety requirements.
• Infection prevention and OSHA – Applies infection control and safety standards.
• Computer literacy

Skills:

• Delivers responsive, patient-centered support
• Accurately records patient care information
• Applies practical patient care techniques
• Recognizes, manages emotions effectively
• Works effectively across professional teams
• Conveys information clearly and compassionately

Abilities:

These are the durable human qualities that allow someone to thrive in a fast-paced clinical environment. We assess these through our structured interview process.

• Recognize risks and workflow needs in real time
• Perform clinical tasks safely and consistently (assessed in demonstration)
• Maintain accuracy across repetitive tasks
• Communicate clearly and be easily understoodInvalid